Sales Executive GNST
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Job Number 19135418
Job Category Sales and Marketing
Location Europe Office - Eschborn, Marriott Hotel Holding GmbH, Eschborn-Frankfurt, Hessen, Germany VIEW ON MAP
Position Type Management
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The German National Sales Team Sales Executive will report to the Head of German National Sales Team and the German National Sales Team Account Managers.
The German National Sales Team Sales Executive provides dedicated administrative support to the Head of German National Sales Team and the German National Sales Team Account Managers and proactively looks after a designated pool of accounts to meet and exceed the expectations of both the internal and external customers, ensuring customer inquiries are handled in the fastest and most efficient manner and that these are kept up to date on Marriott’s activities.
The German National Sales Team (GNST) is funded by hotels in Germany & Austria and represents the extended sales force of the hotels. The focus is on group accounts and non GSO managed BT accounts to be the single contact.
Group account requirement: potential for at least 3 different German and Austrian cities/Clusters and a minimum spend of EUR 50 K yearly or 500 room nights threshold. The group focus of these clients is Germany and Austria.
BT account requirement: potential for at least 3 different German and Austrian cities/Clusters and a minimum spend of EUR 250 K yearly or 5000 room nights threshold. The focus of these clients is Germany and Austria.
Each hotel will have an expectation of account production and an effective stakeholder communication is expected
Clients will be assisted with their worldwide group inquiries
The German National Sales Team Sales Executive provides support to the GNST.
Location requirements: The German National Sales Team Sales Executive is to be located at the Eschborn office.
Language Requirements: Fluent in German and English (speaking, reading and writing)
Travel Requirements: There is occasional (10 %) business travel required.
Processes all group inquiries to the hotels and ensure alternatives are offered in order to close business (primary for all funding hotels in Germany and Austria but also for other Marriott hotels worldwide)
Handles all requests for information from clients according to the company guidelines
Gathers in depth competitive intelligence
Provides administrative support to the Head of GNST and the GNST Account Managers
Supports the GNST coordinators with guidance and oversees the duties of the Group Desk Team
Is responsible for the Group Desk duties and in charge reporting challenges to the Head of GNST
Optimizes processes and procedures within the GNST Group Desk in collaboration with the Head of GNST
Acts as ‘online support’ between GNST and hotels to ensure all parties are fully informed
Facilitates communication between GNST group coordinators and other stakeholders
Maintains database updated for all system
Is fully conversant with the technical equipment provided and to follow all procedures. This includes– but is not limited to – SFA
Prepares and analyzes reports and statistics
Assists in the coordination of and participates in regional special events when appropriate
Accompanies the Head of German National Sales Team and the Account Manager to customer appointments as appropriate and conducts own appointments with clients
Builds and strengthens relationship with existing and new customers, industry organizations and Marriott network to enable future bookings. Activities may also include entertainment, FAM trips etc.
Develops and implements an effective sales plan for designated accounts.
Identifies, qualifies and solicits new contacts within accounts with a focus on increasing business.
Handles the collection and reporting process of the Group Booking Fee in cooperation with the Accounting Department, the Head of German National Sales Team and the Account Managers
Supports primarily the GNST in its duties to the funding hotels
Develops and maintains good relationships to both internal and external customers by providing a friendly and efficient service, meeting and exceeding the expectations of the GNST clients
Participates in GNST meetings
Is knowledgeable of the hotels in the region, their facilities and competition (with a focus on funding hotels in Germany and Austria)
Is fully conversant with all Marriott brands and products
Takes ownership of Marriott’s Sales Organization’s Mission, Marriott’s Loyalty Basics and the Marriott’s Sales Basics
Keeps up to date with all legislation changes and trends within the Agency and Corporate market
Performs other duties as assigned to meet business needs as well as to ensure teamwork
Complies with Marriott Hotel Holding and Marriott International Hotels Limited Regional Office policies and procedures.
PREFERRED SKILLS AND KNOWLEDGE:
Professional appearance and manner
Demonstrate self-confidence, energy and enthusiasm
Use good judgment and diplomacy with internal and external customers
Understanding of the travel industry market
Technical understanding of hotel operations, reservations and group sales
Technical understanding of the cooperations’ travel requirements
Ability to work in a team
Ability to work independently
Fluent in German and English written and spoken
Proficiency in computer skills (especially MS Office)
Education and Professional Certification:
Hotel apprenticeship or tertiary qualification in hospitality management, business management or a related field required
Two years in the hospitality industry and group sales / reservation process desirable