Marriott Careers

Audio Visual Technician

Bethesda, Maryland
Administrative


 

Check out pictures from associates at this location, and some videos too!

Posting Date Oct 11, 2019
Job Number 19134741
Job Category Administrative
Location Corporate Facilities, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

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Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

JOB SUMMARY
 

Set-up, operate, and troubleshoot all AV/projection/lighting/conferencing equipment, devices, and systems. Oversee the set-up of AV equipment in banquet and meeting rooms. Ensure all AV equipment is fully operational, repair or clean equipment when necessary. Label any broken equipment, and communicate problems to manager/supervisor.

Tape down and dress all loose wire and cable. Check delivered equipment and room set-up against Banquet Event Order. Communicate any additions or deletions to flowsheets to manager/supervisor. Assist and instruct guests/customers regarding proper usage and operation of AV equipment, up-sell different AV services, and monitor equipment operation at appropriate intervals. Break-down, remove, and secure equipment when not in use. Read, understand, and adhere to Marriott Visual Productions (MVP program) SOP book.

 

Follow all company safety and security policies and procedures; and report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Reach, grasp, turn, manipulate, move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Visually inspect tools, equipment, or machines. Perform other reasonable job duties as requested by Supervisors.

 
Safety and Security

CRITICAL TASKS

   Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.

   Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

   Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

   Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

   Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

Policies and Procedures

   Protect the privacy and security of guests and coworkers.

   Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

   Maintain confidentiality of proprietary materials and information.

   Follow company and department policies and procedures.

   Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

   Perform other reasonable job duties as requested by Supervisors.

Guest Relations

   Address guests' service needs in a professional, positive, and timely manner.

   Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

   Anticipate guests' service needs, including asking questions of guests to better understand their needs and

watching/listening to guest preferences and acting on them whenever possible.

   Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific

process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

   Assist other employees to ensure proper coverage and prompt guest service.

   Thank guests with genuine appreciation and provide a fond farewell.


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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