Senior Manager-Digital Partnerships Product Management
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Job Number 19133132
Job Category Sales and Marketing
Location Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAP
Position Type Management
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As a member of the Global Digital Platforms and Emerging Products team, this role contributes a high level of focused knowledge in digital strategy and supports digital objectives and priorities across our shared enterprise platforms, including Marriott’s Enterprise APIs and use of Salesforce. This position will support the future-state platform and API needs for Digital; will partner with Customer Engagement Centers (CEC) and Continents to understand needs and building strategic alliances. Will work closely with IT on the development of core business strategy for our API and Digital partner programs.
Education and Experience
6+ years experience in identify job-specific areas of focus
Support the management of complex budgets in excess of $2M
Experience leading shared products or technical platforms
4-year degree from an accredited university in Business Administration, Hospitality Management, Technology or related major
Experience supporting complex enterprise deployments of cross department technology solutions, including but not limited to Salesforce
Demonstrated understanding and ability to deliver engaging digital experiences by leveraging APIs
Ability to engage with large scale organizations to advocate for expansion and application of technologies to increase revenue and meet strategic goals
CORE WORK ACTIVITIES
Promote Technology and Partner Platform Advancements for Digital
Supports a cross-functional team capable of championing and communicating the needs and benefits of the technology platforms (ie Salesforce and Marriott API).
Participates in cross-functional forums for the oversight of shared platforms.
Supports the consistent use of enterprise tools to capture requirements, ensure successful delivery and share platform health.
Partners with IT on the development of a central API strategy for Marriott International.
Supporting Emerging Product & Continent API Needs
Works with enterprise and IT partners to establish commercial applications and realize incremental value for technology platforms.
Proposes innovation across emerging and existing Digital products and platforms.
Supports the representation of the API strategy and needs across digital and IT roadmaps for planning purposes.
Supports strategic digital partnerships with external and internal stakeholders.
Conduct Human Resources activities
Ensures employees are treated fairly and equitably.
Ensures that regular, ongoing communication is happening in department (e.g., pre-shift briefings, staff meetings).
Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
Supports brand and regional business initiatives with team as necessary.
Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
Reading Comprehension – Understands written sentences and paragraphs in work related documents.
Writing - Communicates effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.