Director / Senior Manager, Alternate Payments (1 Year Contract)
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Job Number 19001E3P
Job Category Finance and Accounting
Location China Area Office, 9/F Tower B One ITC, Shanghai, Shanghai, China VIEW ON MAP
Position Type Management
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The Director / Senior Manager of Alternate Payments works with Brand, Marketing, Sales & Consumer Services and Finance Teams in the Asia Pacific Continent to plan, develop, test, and launch alternate payment products across Asia Pacific markets, including direct booking channels, food and beverage offering platform, and loyalty point redemption. The role is highly cross-functional, and expects to contribute directly with external partners and hotel Finance and Operations Departments. The Director / Senior Manager will be responsible for building strong connections with third-party business partners – including and not limited to Alibaba, Tencent, Unionpay, Paytm, OVO. This role serves as a central expert in alternate financial products and will be a critical lever for Marriott International to deliver more value to more users, faster.
Education and Experience
4+ years of work experience in the field of alternate payment is a must, with hotel operations, retail operations, project management preferred.
A passion for delivering an outstanding user experience.
A can-do attitude and ability to juggle multiple priorities simultaneously.
Strong communications skill in English and ability to articulate project updates, challenges, and risks to leadership. Mandarin / Cantonese preferred but not required. Exceptional organizational skills and attention to detail.
Strong analytical skills and advanced experience in Microsoft Office Products.
Experience executing cross-functional work and working with 3rd parties to drive execution.
CORE WORK ACTIVITIES
Product Development – Alternate Payment Platform
Enable booking online booking payment with Alipay, WeChat Pay, CUP. (WeChat Mini-app, China Mobile App (iOS, Android), and .CN).
Set up mobile points redemption (QR), Spot Pay and WeChat Mobile Pay acceptance on property.
New functionalities on Wechat F&B Mini App, e.g. table reservation, online ordering for restaurants QR on table, room service ordering, restaurant rating and review, digital Fapiao, etc.
Mobile gift card in the alternate payment platform environment - Corporate payment collection capability and property funding distribution without significant increase in cost.
Develop Continent Roadmap for enabling in-market alternate payment acceptance.
Deliver user-facing teams with information and processes required to support new products (training, playbooks, documentation, resolution paths, FAQs, etc).
Product Development – Loyalty Platform and Hotel Operations
Enable earn and burn of off folio consumption (e.g. F&B, spa) - develop payment solutions, build financial / costing / charge out model, build IT connectivity to necessary systems (e.g. API for loyalty, connection to POS).
Seamlessly integrate Members Dine More after a customer links and authenticates.
Build above-property payment infrastructure to maximize / capture new revenue streams (e.g. gift cards to be used in any property).
Point valuation that needs to consider points for cash.
Develop strong partnership with Fliggy and Alipay on Post Post Products in Mainland China and Rest of World. To resolve finance matters and serve as continent lead for on-going support.
Work with Continent Compliance Team to mitigate risks for all alternate payment acceptance.
The role should have experience in project management and adequate business skills, management, budgeting and analysis. An excellent communicator and comfortable in managing multiple tasks, the Director / Senior Manager needs to be a team player and have a problem-solving aptitude.
Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
Project Management-The ability to use a defined process to create and manage a project; this includes defining and achieving success within constraints of scope, time, resources and budget.
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
Reading Comprehension - Understands written sentences and paragraphs in work related documents.
Writing - Communicates effectively in writing as appropriate for the needs of the audience.
No Standard Job Description Available.