Marriott Careers

Area Quality Analyst

Mexico City, Mexico
Procurement, Purchasing, and Quality Assurance


 

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Posting Date Apr 30, 2019
Job Number 190017HI
Job Category Procurement, Purchasing, and Quality Assurance
Location Mexico City Office, Hamburgo 172-1er Piso Colonia Juarez, Mexico City, Distrito Federal, Mexico VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

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Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?



 

JOB SUMMARY

The Area Quality Analyst (AQA) is responsible for analyzing the voice of the customer data and translating into actionable areas of focus for each hotel in their assigned area.  The Area Quality Analyst provides directional analysis to the Area Manager of Performance Improvement and property’s senior leadership.  The position partners with the Area Performance Improvement Manager to develop key metrics for improvement teams and develops a simple ongoing reporting process for operational leaders to use.  The Area Quality Analyst is responsible for maintaining a regional scorecard of performance and being an expert in quality improvement systems such as Mystique, Access Databases, Social Media/Guest Voice, Medallia Guest reporting platform, and Excel tracking. The Area Quality Analyst drives quality training and initiatives to the properties.

EXPECTED CONTRIBUTIONS

Develops strategies and executes activities to drive and continually improve employee, customer and owner loyalty, generate revenue, maximize profitability and grow market share.


Guest Engagement:  Top areas of focus to drive guest engagement for each hotel are identified, through guest data analysis.  Well defined scorecards are in place to identify early warning signs of performance gaps. 


Financial:  Ensure quality improvement teams result in improved financial results through improved guest performance level and/or reduction of defects. 


 


LEADERSHIP


  • Provides leadership by identifying the vital few priorities to drive guest engagement. 

  • Hotel analysis is completed, and results presented in a professional manner which identify the vital few focus areas, providing a compelling call to action for hotels. 

  • Identify improvements, anticipate challenges, and create a quality improvement strategy that delivers a competitive advantage.

  • Manage and provide input for continuous improvement of standard implementation processes and communications that are integrated and sustainable

  • Protect and strengthen Marriott International’s competitive advantage by advocating and supporting sound business decision-making. 


 


BUILDING RELATIONSHIPS


  • Build effective working relationships with each hotel’s senior leadership teams, operational leaders, quality improvement team members, and other quality leaders within the company.   

  • Work with Area Performance Improvement Manager and other senior stakeholders to facilitate information exchange and new processes and procedures.


  • Sell ideas persuasively and influence without direct authority.  Negotiate skillfully in tough situations, settle differences and win concessions without damaging relationships

  • Travel to properties 50%-75% of the time to deliver trainings and build relationships.

     

    MANAGING EXECUTION


  • Assist in the design/development of analysis tools and processes to develop both the quality team and operational leaders

  • Ensure library of tools are maintained and relevant to current needs

  • Facilitate the best practice sharing among properties using organizational platforms

  • Identify and document trends, gaps or patterns in project processes and develop strategies to improve both implementation tools and processes and team performance

     

     

     


 


LEARNING & APPLYING TECHNICAL EXPERTISE


  • Promote an environment that rapidly assimilates new information to improve business performance and creates a culture of candor to drive excellence.

  • Actively pursue learning and self-development to enhance personal, professional and unit growth.

  • Keep abreast of newest trends and innovations in the industry & quality field. 

  • Seek and welcome feedback. Take action to enhance performance based on experiences & coaching. 


 


Candidate Profile


REQUIRED SKILLS


  • Aptitude to analyze data and prepare reports of findings

  • Intermediate knowledge of Access and advanced Excel

  • Practical application of statistical methods and tools

  • Ability to clearly communicate key findings to senior leadership from in depth analysis

  • Curiosity with data and analysis, translated into stories that drive performance

  • Skills in facilitating improvement strategies and managing quality improvement teams (preferred)

  • Ability to communicate and train all levels of the organization (preferred)


EXPERIENCE 


  • Experience compiling and analyzing data to identify targeted focus area to achieve results

  • Experience presenting complex data to tell a condensed and focus story

  • Lodging operations experience preferred (luxury market preferred)

  • Strong English and Spanish speaker

    EDUCATION


  • College Degree (Preferred)

  • Board Certified ASQ, Quality Engineer/Manager (Preferred)



 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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