Sr Manager-Operational Excellence (Revenue)
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Job Number 190016XZ
Job Category Rooms and Guest Services Operations
Location Mexico Area Office, Andres Bello 29, Mexico City, Distrito Federal, Mexico VIEW ON MAP
Position Type Management
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Participates in specific engagements to drive business process improvements resulting in measurable financial and/or customer loyalty gains by applying the Six Sigma and continual improvement methodologies in his/her discipline for the assigned hotels. Engages in specialized training in the methodology and tools used to set and accomplish specific goals for a project. Manages multiple projects and their related follow up each year. Serves as the Sustainability Specialist during projects and will be the subject expert to further improve business results at the conclusion of such project within his/her discipline or area of expertise.
CORE WORK ACTIVITIES
Supporting Progress Toward Excellence
•Serves as the discipline resource on assigned projects at subject hotels to drive business process improvements resulting in measurable financial and/or customer loyalty gains
•Manages innovative business process improvements resulting in measurable financial and/or customer loyalty gains by applying the Six Sigma and continual improvement methodologies in his/her discipline at an assigned set of subject hotels.
•Serves as the Sustainability Specialist during projects and will be the subject expert to further improve business results at the conclusion of such project.
•Engages in specialized training in the methodology and tools used to set and accomplish specific goals for a project,
•Accomplishes the Project Team’s goals by applying the DMAIC methodology (including Define, Measure, Analyze, Improve, and Control) and tools, including measurement and statistical analysis tools, and process improvement techniques.
•Creates motivated and high-involvement property acceptance by using active listening skills, stimulating innovation, and providing clear direction and performance rewards/ recognition.
•Manages multiple projects each year.
•Leverages regional level discipline expertise where necessary to drive results
•Assures that the approved project improvements are successfully implemented and provides adequate follow-up support to ensure success.
•Coordinates, implements and follows up on regular performance audits from past engagements
•Regularly monitors and coaches performance from subject hotels within his/her discipline
•Works with properties to develop and implement the plans and actions necessary to receive the agreed upon results of the operational excellence engagements
•Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
•Demonstrates self confidence, energy and enthusiasm.
•Manages group or interpersonal conflict.
•Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
•Manages time and possesses organizational skills.
•Presents ideas, expectations and information in a concise, organized manner.
•Uses problem solving methodology for decision making and follow up.
•Makes calls if necessary.
•Fills a discipline specific deployment need in any given market in CALA by functioning as the primary lead of the position for which he/she is deployed to fill temporarily.
Education and Experience
•4-year bachelor's degree in Business, Hospitality or related field.
Six Sigma Certification(s)
Previous experience with Project Zenith, Project Max, Carpedia or other Continual Improvement processes