Apr 16, 2019Job Number
Starwood CCC-Guangzhou, HNA Level 3/F, Guangzhou, Guangdong, China VIEW ON MAPBrand
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- Handle guest’s online pre-sales consulting, sales and
after-sales service via WangWang;
- Handle guest’s inquiry, reservation request and
complaint via call;
- Handle exchange of mails and correspondence between
hotels, guest and other department promptly;
- Provide reservations administrative support including
hotel information updates and audits;
- Support to take FIT calls and
emails/faxes when needed;
- Any other duties that may be assigned by leader from
time to time.
- College above, with hotel, tourism or customer service
- Good command of English speaking, reading and writing,
CET-6 with passing score and above is preferred;
- Good customer service skills, detail orientated,
patient, well organized;
- Enjoy working together as a team and possess initiative
to take care of things;
- Able to multi-task and can work under high pressure
environment; Able to support working overtime when needed.
- Able to work shift duty including weekend and public
- Good Typing skills and familiar with Windows Office
- 擅长电脑操作，打字速度快；熟练运用Windows Office (Word, Excel) 等办公软件；
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
Provide world class customer service to all internal and external customers by managing customer inquiries through the appropriate Marriott e-communications platform. Assist and resolve customer inquiries and utilize company promotions as needed. Investigate, respond to and resolve customer inquiries in a timely manner while utilizing creative problem solving, customer service and negotiating skills to reduce cost whenever possible. Liaise with properties to answer any questions about e-communications platforms or promotions. Maintain positive and professional working relationships with colleagues. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.
Follow all company and safety and security policies and procedures; make certain that uniform and personal appearances are clean and professional. Maintain confidentiality of proprietary information and protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Prepare and review written documents accurately and completely; read and visually verify information in a variety of formats. Comply with quality assurance expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.