Marriott Careers

Vice President, Application Development & Operations - Marriott.com

Bethesda, Maryland
Information Technology


 

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Posting Date Mar 15, 2019
Job Number 19000S4N
Job Category Information Technology
Location Marriott International HQ, Bethesda, Maryland VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

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Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

 
JOB SUMMARY: 
 

Leads the team accountable for the development, delivery and support of innovative and high-quality customer-facing digital experiences including Marriott.com to drive the growth and guest satisfaction of Marriott’s Digital channels.  Follows and provides input to standard application development tools and processes to promote project quality for client-facing systems.  This position manages day-to-day relationships with information technology teams to promote client satisfaction with all technology teams and business partners.  Implements and manages continuous improvement program to improve quality, consistency, and client satisfaction. Develops and maintains the application run standards by managing day-to-day application performance through SLAs and other metrics. Works with service providers to address day-to-day issues and priorities.  Delivers small enhancements to existing applications.

 
CANDIDATE PROFILE 
 

Education and Experience

Required:
  • 10+ years of application development leadership experience with a minimum of 3 years at a VP or Senior Director level, including:

    • Direct experience leading technology teams in defining, creating and supporting enterprise-scale public websites with strong knowledge of industry-standard web technologies

    • Direct experience leading technology teams in defining, creating and supporting customer-facing mobile applications with strong knowledge of industry trends, technologies and platforms

  • Demonstrated experience in Agile development methodologies, specifically with large-scale initiatives and geographically-distributed teams

  • Direct management of cross functional, sourced, or matrixed teams

  • Five year’s recent experience with architectural frameworks and the various approaches to the Systems Development Life Cycle (SDLC).

  • Direct management of complex budgets in excess of $10M direct and indirect costs

  • Seasoned technology leader with a strong background in engineering

  • Platform development and integration (bespoke and package)
  • Best practice engineering standards and process
  • Deep digital expertise with experience in delivering enterprise scale engineering transformation using some of the listed technologies:

    • Strong architectural knowledge with one or more of MicroServices, 12 Factor Applications and Event Driven architectures

    • Java, Javascript, Angularjs, Reactjs, Vuejs, Nodejs or others 

    • Non-Blocking Java (e.g. Play/Akka, Spring Reactor, Lagom, Spring Boot)

    • REST services & API Technology
    • SQL, NoSQL and NewSQL (e.g. Couchbase, MySQL, PostgresQL, Cassandra, Mongo, Aurora, Spanner) or others

    • Cloud Services (e.g. Amazon AWS, MS Azure, Google Cloud)
    • Web integrations and Content Management Systems (e.g. AEM, Drupal, Open Text)

    • Understanding of DevOps/Automation
    • Understanding of Web Security standards
 
Preferred:
  • Demonstrated success leading medium- to large-scale initiatives/transformations

  • Proven executive experience in strategic planning and budgeting within one or more business groups

  • Experience with and knowledge of IT outsourcing activities in a managed services environment

  • Proven knowledge of SDLC; good understanding of ITIL v3 Framework

  • Strong process management, negotiating, influencing and problem resolution skills

  • Proven ability to effectively prioritize and execute tasks in a high-pressure environment

  • Experience in business systems and process planning

  • Knowledge of business environment, service requirements and hospitality culture

  • Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action

  • Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations.

  • Graduate/post graduate degree

  • Solid understanding of IT financial structures and ability to manage to corporate financial processes and standards - including drivers of process costs

  • Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms

  • Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment

     
    CORE WORK ACTIVITIES   
     

    Managing Day-To-Day Relationships with IT Teams, Discipline Partners and Service Providers

  • Manages digital, specifically focused on Marriott.com, application development projects in partnership with IT teams, discipline partners, and service providers

    • Provides overall project management of business projects/portfolios

    • Defines and oversees effective reporting to the key IT and discipline partners

    • Leads project reviews with Business Partnership & Planning teams on application development projects

    • Manages day-to day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectations

    • Monitors all projects for alignment with defined business case process

    • Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues

    • Defines, manages, and improves service level reporting for application development

    • Provides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels

    • Leads application development and maintenance of service provider project management standards and tools

    • Participates in client portfolio and demand management processes, and engages service providers to ensure client satisfaction

  • Works with application development service providers

    • Ensures the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement

    • Works with all IT teams to progress the service providers services to match client needs

    • Facilitates team and service provider compliance with the agreement

    • Ensures service levels meet business needs

  • Supports the IT organization

    • Participates in the creation and maintenance of IT’s business strategy and planning

    • Supports and follows defined IT Governance decision rights, standards and practices

    • Emphasizes accuracy and effectiveness of estimating and planning management with team

    • Assists all IT teams with the preparation and monitoring of business/discipline and continent IT budgets

       

      Developing and Managing Application Development Standards, Processes, And Tools

  • Works with the Architecture and Development lead to facilitate consistency of service delivery across client groups

  • Builds and maintains a standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including:

    • SDLC standard tools and processes for both waterfall and agile development

    • Estimating standard tools and processes, incorporating flexibility for small and large projects

    • Deployment standard tools and processes

  • Monitors projects for adherence to defined application development processes

  • Works with IT organization to create broader IT-related and corporate standards and policies where necessary

  • Communicates important application development policy changes that affect service provider and/or Marriott operations

     

    Managing Day-To-Day Application Performance

  • Builds and maintains a standard set of application delivery tools and processes that will provide the right level of governance for all IT teams, and that will promote client satisfaction
  • Co-leads development and maintenance of service provider project management standards and tools
  • Drives client satisfaction with Business Partnership & Planning teams through conducting project reviews, reporting metrics, and other activities
  • Leads and works to minimize outages and implements recovery and contingency plans are in place
  • Manages application delivery performance through SLAs and other key performance metrics
  • Supports Sarbanes-Oxley, ISP, and other regulatory compliance matters with service providers
  • Monitors and supports following defined service delivery processes
  • Communicates important policy changes that affect service provider and/or Client operations
  • Provides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels
  • Participates in the definition of, and facilitates compliance with Service Integration standard processes and tools
  • Oversees and monitors service provider problems, change management processes, and escalation procedures
  • Partners with all IT teams to progress the service providers application delivery services
  • Monitors the development and enforcement of IT-related standards and policies
 

Addressing Day-To-Day Issues and Priorities

  • Acts as primary contact for managing provider incidents, problems, changes, release management, and other standard ITIL processes
  • Facilitates timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues
  • Facilitates team and service provider compliance with the agreement
  • Promotes business and operational viability of service levels
  • Manages process for minor enhancements
  • Identifies and leads application rationalization efforts
 

Implementing and Managing Continuous Improvement Programs

  • Implements CMMi, ISO9000 or similar metrics to demonstrate continuous improvement and alignment with the industry
  • Leads the continuous improvement cost reduction opportunities and trailing cost elimination
  • Defines, manages, and improves service level reporting for application delivery services
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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