Marriott Careers

Program Specialist - Owner and Franchise Support

Mississauga, Canada


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Posting Date Feb 22, 2019
Job Number 19000IN0
Job Category Administrative
Location Canada Regional Office, 2425 Mathewson Blvd. E, Suite 100, Mississauga, Ontario, Canada VIEW ON MAP
Brand Corporate
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?




Responsible for supporting the OFS team in tracking and leading the focus on achieving balanced scorecard goals, maximizing owner/franchisee support, and implementation of initiatives. This role will provide in-depth tracking and analysis to track performance and identify opportunities to improve services and processes that will yield insight into opportunities for improving performance.  Key to the role will be supporting team meeting agenda development and follow- up prepare monthly Regional team presentations and support market and account meeting planning, presentations and reporting. Additionally, this role will be the primary contact for fielding and following up on issues that are raised by franchised hotel/management companies, tracking to ensure resolution and monitor/report trends and opportunities for improvement.




Education and Experience

 4-year University degree in Hospitality or related area, 2-4 years Hotel or Regional Team experience preferred


Other Required Skills

  • Working knowledge of standard administrative processes typically gained through several years of experience.

  • Proficiency of basic functions of Microsoft office and, PowerPoint, Excel and Word. Working knowledge of OASIS 2.0 is a plus.

  • Experience in analyzing data and preparing cogent reporting

  •  Knowledge of Marriott Hotels of Canada individual Brand Standards or experience in navigating the Marriott organization to achieve responses and results

  • Understanding of hotel sales and operational processes

  • Act as a critical member of the OFS Canada team; Provide ideas and insights for improving processes to achieve results

  • Excellent written and verbal communication skills in a variety of avenues to all levels of leadership


  • Answers questions pertaining to Brand standards – follow up on all items and provide excellent tracking of issues

  • Produces and composes routine correspondence or documents pertaining to the program(s) being administered.

  • Provide analytical reporting monthly. Provide insights into opportunities for improvement

  • Researches general questions and problems regarding department policies, procedures, information or services. Refers to the appropriate person.

  • Maintains a tracking or reporting system utilizing spreadsheet, database or other software applications.

  • Lead the planning and preparation of account and market meetings.

  • Provide reporting for region, team and management companies.

  • Provide follow up and focus for achieving strategic goals.


    Supervision Received

  • Incumbent receives general supervision. Instructions are received at the beginning of projects and work is generally reviewed at the completion of the assignment.  

  • Incumbent is responsible for setting priorities and establishing procedures for completing their daily, routine responsibilities.  The supervisor is typically involved in setting priorities for completing projects or new or unique assignments.




    • Advocates and demonstrates continuous improvement by adjusting to new ways as conditions and priorities change which may include learning new skills

    • Takes initiative by being a part of the solution and assisting in the resolution of issues/problems resulting from change

    • Able to work with different levels of management and management styles as needed in position


    • Keeps work group informed, speaks and writes clearly and concisely

    • Actively listens to others’ recommendations while seeking clarification and offering alternatives as appropriate

    • Communicates in a timely, proactive manner, receives directions and feedback well

      Job Related Business Focus

    • Actions support key business values of customer service, associate satisfaction and financial success

    • Demonstrates pleasant, helpful and accurate service to internal and external customers

    • Respects fellow associates

    • Efficiently purchases and utilizes resources to produce quality products

      Planning & Organizing

    • Sets priorities and establishes a realistic action plan while anticipating potential issues impacting the plan

    • Develops and follows procedures for ensuring quality, is detail‐oriented, maximizes resources, meets deadlines, and follows through on assignments

      Problem Solving

    • Identifies problems and seeks resolution through sound judgment and solid decision-making skills, where appropriate

    • Directs problems to higher level or applicable department for resolution


    • Works well in a team environment

    • Acts as a liaison with other resources/departments as appropriate

    • Gives recognition, collaborates and builds trust among others, treats people fairly, equally and respectfully, promotes celebration when appropriate

      Technical Expertise

    • Demonstrates requisite technical expertise as defined by the position.

      Work Habits

    • Demonstrates commitment and reliability in getting the job done efficiently, timely,professionally and accurately

    • Balances multiple projects simultaneously and maintains the personal, technical and professional skills needed to perform job duties

    • Consistently strives to improve these skills and represents staff and division positively 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Notification to Applicants: Canada Regional Office - CANADA2 takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

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