Marriott Careers

Manager, Planning & Transformation - Operations

London, United Kingdom
Public Relations & Communications


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Posting Date Feb 13, 2019
Job Number 19000F71
Job Category Public Relations & Communications
Location Europe Office - London, London, Greater London VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

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The Manager of Planning & Transformation - Operations will support the Senior Director of Planning & Transformation with the management and pull-through of all high-profile operations-related projects for the European Continent as well as for the Continent Lodging Services (CLS) organization.  Marriott’s CLS team is accountable for new hotel openings, property operations support, and the execution and pull-through of brand and discipline initiatives.  As such, CLS leads and/or implements complex projects in all operational disciplines (e.g., Rooms, F&B, and Meetings) that involve multiple stakeholders and require the integration and oversight of activities to deliver on cost, speed and impact targets.

The Manager will also contribute to continually improving and evolving the support services provided by the Planning & Transformation team through enhancements to processes, tools and templates.  The position requires strong program management, communication, and presentation skills.


The primary responsibilities for this role include:

• Support the Director of Planning & Transformation in project management, analysis, and communications needed to enable the successful delivery of initiatives against the strategic priorities of Marriott International

• Collaborate with other project teams within the Continent to ensure best practices for project management, analysis and communications are followed and leveraged

• Prepare clear, concise, and polished presentations and reports for various stakeholders and leadership teams

• Provide assistance to senior stakeholders and Continent leadership for key initiatives/projects as required

Success in this role requires a proven ability to analyze a complex set of data and to be able to communicate complex information in an actionable manner, to manage multiple projects simultaneously, and a willingness to find innovative solutions to solve issues, create value, maximize growth and improve business processes.

Expected Contributions:


• Assist in the creation of strategic plans, approaches, and processes for the execution of key Operations initiatives

• Develop and maintain detailed project plans with timelines/milestones for various projects

• Analyze and monitor high-profile Continent Operations initiatives to help with reporting and resource prioritization

• Compile and prepare information for various stakeholder meetings

• Provide processes and communications that create accountability with project team and drive results

• Improve processes, actively seek stakeholder feedback, and lead the delivery of key assignments

• Analyze and summarize internal and external data for key stakeholders or meetings

• Monitor success of initiatives/projects and existing programs/products/services


Additional Responsibilities:

• Present ideas, expectations and information in a concise and organized manner

• Use problem solving methodology for decision making and follow-up

• Maintain positive working relations with stakeholders across disciplines

• Manage time effectively and conduct activities in an organized manner

• Facilitate cross-discipline meetings as required

• Inform, update, and provide information to key stakeholders in a timely manner

• Complies with Marriott International policies and procedures

• Performs other duties as assigned to meet business needs

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?




  • Previous background in management consulting or project management; experienced professionals with more than five years of relevant industry experience are also encouraged to apply

  • High proficiency in MS PowerPoint and Excel

  • Exceptional project management, written and verbal presentation skills

  • Proven track record managing complex, multifunctional initiatives/projects

  • 3 or 4-year degree from an accredited university; MBA or relevant advanced degree preferred

  • Experience within lodging/hospitality industries preferred


  • Ability to develop “client-ready” presentations and communicate effectively to a broad range of stakeholders
  • Strong analytical skills for problem-solving, planning, budgeting and monitoring project work

  • Ability to quickly gain a clear and comprehensive understanding of Operations strategies, priorities and initiatives and represent them to various stakeholders

  • Excellent interpersonal and stakeholder management skills

  • Ability to define and enforce project governance

  • Excellent eye for detail and ability to review deliverables for completeness and quality


  • Utilizes/exhibits systemic thinking; gets results by using systems and processes

  • Seeks input, drives for consensus and obtains closure

  • Demonstrates balanced judgment under pressure

  • Actively pursues and supports innovation and continual process improvement

  • Analytical and makes decisions using data and process, then moves quickly to action

  • Sets high performance standards for self and others and exhibits strong desire to achieve

  • Ability to quickly gain the trust and confidence of multiple stakeholders and constituencies

  • Ability to apply past learning to solve new challenges

  • Delivers results under potentially difficult conditions

  • Collaborates and works well in a creative, team-based approach to accomplishing work

  • Comfortable with complexity, ambiguity, and change

  • Active learner – able to enhance personal, professional and business growth through new knowledge and experiences

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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