Marriott Careers

Group Desk Manager, German National Sales Team

Eschborn-Frankfurt, Germany
Sales and Marketing


 

Check out pictures from associates at this location, and some videos too!

Posting Date Feb 12, 2019
Job Number 19000F4Y
Job Category Sales and Marketing
Location Europe Office - Eschborn, Marriott Hotel Holding GmbH, Eschborn-Frankfurt, Hessen, Germany VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

POSITION SUMMARY

The German National Sales Team Group Desk Manager will report to the Director of German National Sales Team.

 

The German National Sales Team Group Desk Manager provides dedicated administrative support to the Director of German National Sales Team and the German National Sales Team Account Managers and proactively looks after a designated pool of accounts to meet and exceed the expectations of both the internal and external customers, ensuring customer inquiries are handled in the fastest and most efficient manner and that these are kept up to date on Marriott’s activities.

 

The German National Sales Team (GNST) is funded by hotels in Germany & Austria and represents the extended sales force of the hotels. The focus is on group accounts which have requirements in at least 3 different German and Austrian cities/Clusters and a minimum spend of EUR 50 K yearly or 500 room nights threshold. The group focus of these clients is Germany and Austria.

 

BT account requirement: potential for at least 3 different German and Austrian cities/Clusters and a minimum spend of EUR 250 K yearly or 5000 room nights threshold. The focus of these clients is Germany and Austria.

 

  • Each hotel will have an expectation of account production and an effective stakeholder communication is expected

  • Clients will be assisted with their worldwide group inquiries

 

SCOPE

 

The German National Sales Team Group Desk Manager provides support to the GNST manages all Group Desk Coordinators, Executives and Trainees.

  • Location requirements:  The German National Sales Team Group Desk Manager is to be located at the Eschborn office.

  • Language Requirements: Fluent in German and English (speaking, reading and writing)

  • Travel Requirements:  There is occasional (10 %) business travel required.

     

EXPECTED CONTRIBUTIONS

  • Sales Support:

     

    • Processes all group inquiries to the hotels and ensure alternatives are offered in order to close business (primary for all funding hotels in Germany and Austria but also for other Marriott hotels worldwide)

    • Handles all requests for information from clients according to the company guidelines

    • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand and knows how to sell against them

    • Closes the best opportunities for each property based on market conditions and individual property needs

    • Provides administrative support to the GNST Account Managers and the Director of GNST

    • Manages and is fully responsible for the GNST Group Desk Team  

    • Is responsible for the Group Desk duties and in charge reporting challenges to the Director of GNST

    • Ensures correct processes and procedures as per GNST LSOP within the GNST Group Desk in collaboration with the Director of GNST

    • Acts as ‘online support’ between GNST and hotels to ensure all parties are fully informed

    • Facilitates communication between GNST group desk team and other stakeholders

    • Ensures GNST is effectively handling customer care issues as necessary; refer them to the appropriate owner.

       

    • Is fully conversant with the technical equipment provided and to follow all procedures. This includes– but is not limited to – SFA

    • Prepares and analyzes reports and statistics

    • Assists in the coordination of and participates in regional special events when appropriate

    • Accompanies the Director of German National Sales Team and the Account Manager to customer appointments as appropriate and conducts own appointments with clients

    • Builds and strengthens relationship with existing and new customers, industry organizations and Marriott network to enable future bookings. Activities may also include entertainment, FAM trips etc.

    • Develops and implements an effective sales plan for designated accounts.

    • Identifies, qualifies and solicits new contacts within accounts with a focus on increasing business.

 

 

Leadership:

    • Supervision of the GNST Coordinators, Executives and Trainees

    • Regular rap sessions and half year/full year’s performance reviews

    • Coaching and counseling of the group desk team

    • Manages group or interpersonal conflicts effectively

    • Assists with new hire orientation and appropriate new hire training to ensure associates can successfully perform their job

 

Financial Support:

    • Handles the collection and reporting process of the Group Booking Fee in cooperation with the Accounting Department, the Director of German National Sales Team and the Account Managers

    • Is responsible for the GNST Month end/reporting

 

Owner Relations:

    • Supports primarily the GNST in its duties to the funding hotels

    • Develops and maintains good relationships to both internal and external customers by providing a friendly and efficient service, meeting and exceeding the expectations of the GNST clients

    • Participates in GNST meetings and calls

    • Is knowledgeable of the hotels in the region, their facilities and competition (with a focus on funding hotels in Germany and Austria)

    • Is fully conversant with all Marriott brands and products

       

      Other:

    • Takes ownership of Marriott’s Sales Organization’s Mission, Marriott’s Loyalty Basics and the Marriott’s Sales Basics

    • Keeps up to date with all legislation changes and trends within the Agency and Corporate market

    • Performs other duties as assigned to meet business needs as well as to ensure teamwork

       


 

 

CANDIDATE PROFILE - KEY TALENTS AND EXPERIENCE DESIRED

REQUIRED:

    • At least 2-3 years experience in Sales within a hospitality environment on property.

 

PREFERRED SKILLS AND KNOWLEDGE:

 

  • Excellent solicitation and selling skills and understanding of sales processes; can bring a sale to closure

  • Strong customer development and relationship management skills

  • Knowledge of group and transient business

  • Knowledge of contractual agreements and legal implications

  • Ability to develop and implement successful sales strategies and strategic sales plans for individual accounts

  • Ability to set accurate account and revenue goals

  • Ability to interpret market data and apply to sales strategy

  • Ability to evaluate business trends and modify business strategies accordingly

  • Ability to execute against the strategy; drive results

  • Knowledge of overall hotel operations and associated challenges

  • Understands revenue management functions and account profitability

  • Good negotiation skills

  • Effective decision making skills

  • Strong organization skills

  • Strong problem-solving skills

  • Effective conflict management skills

  • Effective change management skills

  • Ability to influence others

  • Ability to develop and maintain relationships e.g., associates, customers, vendors

  • Basic Computer Skills – Uses basic computer hardware and software (e.g. personal computers, word processing software, Internet browsers, etc.).

  • Mathematical Reasoning – Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

  • Oral Comprehension – Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. Strong presentation and platform skills

  • Reading Comprehension – Demonstrates understanding of written sentences and paragraphs in work related documents.

  • Writing – Communicates effectively in writing as appropriate for the needs of the audience

  • Knowledge / appreciation of Marriott, brand culture, philosophies and initiatives

  • Knowledge of Marriott lodging products, cultures and brand strategies

  • Understanding and achievement of team and individual goals

  • Fluent in German and English written and spoken

  • Proficiency in computer skills (especially MS Office)

 

Education and Professional Certification:

  • Hotel apprenticeship or tertiary qualification in hospitality management, business management or a related field required

  • Two years  in the hospitality industry and group sales / reservation process desirable

 

 


 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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