Sales Coordinator, German National Sales Team
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Job Number 19000DKT
Job Category Sales and Marketing
Location Europe Office - Eschborn, Eschborn-Frankfurt, Hessen VIEW ON MAP
Position Type Non-Management/Hourly
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The German National Sales Team Sales Coordinator will report to the Head of German National Sales Team.
The German National Sales Team Sales Coordinator provides dedicated administrative support to the Head of German National Sales Team and the German National Sales Team Managers to meet and exceed the expectations of both the internal and external customers, ensuring customer inquiries are handled in the fastest and most efficient manner.
The German National Sales Team (GNST) is funded by hotels in Germany & Austria and represents the extended sales force of the hotels. The focus is on group accounts which have requirements in at least 3 different German and Austrian cities/Clusters and a minimum spend of EUR 50 K yearly or 500 room nights threshold. The group focus of these clients is Germany and Austria.
Each hotel will have an expectation of account production and an effective stakeholder communication is expected
Clients will be assisted with their worldwide group inquiries
The German National Sales Team Sales Coordinator provides support to the GNST.
Location requirements: The German National Sales Team Sales Coordinator is to be located at the Eschborn office.
Travel Requirements: There is occasional (5 %) business travel
Language Requirements: Fluent in German and English (speaking, reading and writing) required.
Processes all group inquiries to the hotels and ensure alternatives are offered in order to close business (primary for all funding hotels in Germany and Austria but also for other Marriott hotels worldwide)
Handles all requests for information from clients according to the company guidelines
Gathers in depth competitive intelligence
Provides administrative support to the GNST Account Managers
Acts as ‘online support’ between GNST and hotels to ensure all parties are fully informed
Facilitates communication between GNST group coordinators and other stakeholders
Maintains database updated for all system
Is fully conversant with the technical equipment provided and to follow all procedures. This includes– but is not limited to – SFA
Prepares and analyzes reports and statistics
Assists in the coordination of and participates in regional special events when appropriate
Accompanies the Account Manager to customer appointments as appropriate
Handles the collection and reporting process of the Group Booking Fee in cooperation with the Accounting Department and Account Managers
Supports primarily the GNST in its duties to the funding hotels
Develops and maintains good relationships to both internal and external customers by providing a friendly and efficient service, meeting and exceeding the expectations of the GNST clients
Participates in GNST meetings
Is knowledgeable of the hotels in the region, their facilities and competition (with a focus on funding hotels in Germany and Austria)
Is fully conversant with all Marriott brands and products
Takes ownership of Marriott’s Sales Organization’s Mission, Marriott’s Loyalty Basics and the Marriott’s Sales Basics
Keeps up to date with all legislation changes and trends within the Agency and Corporate market
Performs other duties as assigned to meet business needs as well as to ensure teamwork
Complies with Marriott International Regional Office policies and procedures.
CANDIDATE PROFILE - KEY TALENTS AND EXPERIENCE DESIRED
First experience in the hospitality industry and group sales / reservation process desirable
PREFERRED SKILLS AND KNOWLEDGE:
Professional appearance and manner
Demonstrate self-confidence, energy and enthusiasm
Use good judgment and diplomacy with internal and external customers
Understanding of the travel industry market
Technical understanding of hotel operations, reservations and group sales
Technical understanding of the cooperations’ travel requirements
Ability to work in a team
Ability to work independently
Fluent in German and English written and spoken
Proficiency in computer skills (especially MS Office)
Education and Professional Certification:
Hotel apprenticeship or tertiary qualification in hospitality management, business management or a related field