Marriott Careers

Manager, Connectivity, Europe (Org Change) (Europe)

Eschborn-Frankfurt, Germany
Sales and Marketing


 

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Posting Date Sep 25, 2019
Job Number 19000CY7
Job Category Sales and Marketing
Location Europe Office - Eschborn, Marriott Hotel Holding GmbH, Eschborn-Frankfurt, Hessen, Germany VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

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JOB SUMMARY

 

The global distribution landscape in the lodging industry continues to expand and become more complex.  The Distribution Strategy team is charged with identifying, developing and executing the means to drive customers to Marriott’s lowest cost and direct channels, while optimizing the relationships with third party channels like OTAs, Metasearch, wholesalers and travel agencies.  Marriott recognizes that our portfolio’s performance in external intermediary channels is a key area of focus.

 

As a member of the Distribution Strategy team, the Manager, Connectivity reports into the Director, Connectivity and is primarily responsible for the day to day management of executing connectivity strategies and programs in the Continent. This role will work in close partnership with the Director and Manager of Channel Operations and Support and the global Connectivity teams to address specific continent needs and build infrastructure, capabilities and processes to execute evolving distribution strategies in the complex B2B and B2C intermediary segments, including but not limited to, TMCs, Group, OTA’s, Metasearch and Wholesale. Responsibilities include managing implementation and execution of partner interfaces, enhancements, distribution initiatives, and escalation/resolution processes to ensure business objectives and operational service levels are met.

 

CANDIDATE PROFILE

 

Education and Experience

 

  • High school diploma or GED and 6 years’ experience in the business, sales and marketing, management operations, or related professional area OR 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major and 2 years’ experience in the business, sales and marketing, management operations, or related professional area.

  • Possess a strong understanding of third-party distribution and Marriott systems

  • Identifies and understands issues, problems and opportunities, obtains and compares information from different sources to draw conclusions and choose a course of action

  • Ability to work within all levels of the organization. Develops and sustains internal and external partner relationships based on an understanding of stakeholder needs 

  • Demonstrated ability to deliver results under difficult conditions

  • Sets high standards of performance for self and others, assumes responsibility and accountability for goals

  • International work experience and multiple language skills a plus

     

    CORE WORK ACTIVITIES

     

  • Responsible for day to day management and execution of distribution projects in the Continent

  • Works closely with Manager of Channel Operations and Support to establish escalation process and procedures

  • Trouble shoot and diagnose escalated issues and recommend short and long-term mitigation strategies

  • Pull through core capabilities and enhancements to existing partners interfaces

  • Work with global connectivity team and Continent partners to establish high operational standards to include: new property activation, systems diagnostic tools to address daily errors and capacity planning

 

Managing Work, Projects, and Policies

  • Coordinates and implements work and projects as assigned.

  • Complies with Federal and State laws applying to procedures.

  • Generates and provides accurate and timely results in the form of reports, presentations, etc.

  • Analyzes information and evaluates results to choose the best solution and solve problems.

  • Manages the flow of questions and directs questions.

     

    Supporting Operations

  • Works with team to put sustainable work processes and systems in place that support the execution of the strategy.

  • Establishes and maintains complete and up-to-date information to ensure accurate reporting.

  • Represents team in resolving situations.

  • Maintains and manages inventory and service operations.

     

    Additional Responsibilities

  • Informs, updates, and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner.

  • Attends and participates in all relevant meetings.

  • Presents ideas, expectations and information in a concise, organized manner.

  • Uses problem solving methodology for decision making and follow up.

  • Maintains positive working relations with internal customers and department managers.

  • Manages time effectively and conducts activities in an organized manner.

  • Performs other reasonable duties as assigned by manager.

     

    MANAGEMENT COMPETENCIES

Leadership

·        Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. 

·        Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

·        Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

·        Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

·        Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

·        Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

·        Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

·        Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 

·        Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

·        Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

·        Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

·        Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

·        Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

·        Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

·        Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

o   Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

o   Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

o   Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

o   Reading Comprehension – Understands written sentences and paragraphs in work related documents.

o   Writing - Communicates effectively in writing as appropriate for the needs of the audience.


 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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