Marriott Careers

Senior Manager/Manager, BMSC Planning & Services (12 months contract)

Hong Kong S.A.R., Hong Kong S.A.R.
Sales and Marketing


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Posting Date May 17, 2019
Job Number 1900078W
Job Category Sales and Marketing
Location Asia/Pacif/Australia Region, Suite 1108 11th Floor Cityplaza One, Hong Kong S.A.R., Hong Kong, Hong Kong S.A.R. VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?




The Senior Manager, BMSC Planning & Services is a key member of the Brand, Marketing, Sales & Consumer Service (BMSC) Asia Pacific Planning & Services (P&S) organization, which provides business consultancy and project management services to Asia Pacific BMSC teams. The position will report into the Director, BMSC Planning & Services, Asia Pacific. This role is responsible for:


  • providing critical thinking, structured problem-framing and constructive solution-building capabilities to cross-functional teams and project teams
  • engaging key stakeholders to identify, plan and execute consulting projects that support the strategic priorities of the company
  • designing, developing, facilitating and leading the execution of strategic planning efforts
  • developing and implementing processes, tools and training to drive change in the organization
  • leading associates, cross-functional teams and external partners in implementation of BMSC strategic initiatives
  • providing project management, communication and analytical support for various BMSC programs to ensure successful delivery of project objectives
  • activating and sustaining effective business relationships through strategic thought leadership and strong abilities to navigate and influence across the Asia Pacific organization 


Success in this role requires strong organizational skills, strategic thinking, and the ability to manage multiple priorities at the same time.  This position will work closely with other departments within Marriott’s Asia Pacific Headquarters (e.g., Sales, HR, Finance, and Analytics) as well as with senior leadership in the field.




This individual will focus primarily on projects similar to below:


  • Strategic planning: ensure alignment and successful delivery of BMSC programs and initiatives

  • Process management and enhancement: support the design and implementation of a system for tracking and reviewing all key projects and budgets across BMSC

  • Change management: assess readiness and define change strategy, design and implement processes and tools to support the organization for change, and review and monitor adoption

  • Consulting projects: design and implement integrated organizational structure to support growth and performance

  • Manage ad-hoc Asia Pacific BMSC initiatives: such as Owner meetings, program deployment and other strategic initiatives




Education and Experience  


  • 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major

  • 3+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance

  • 5+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance 

Attributes, Skills & Experience Preferred 

  • Prior consulting experience

  • Prior experience in leading change management

  • Prior experience leading the planning and execution of strategic projects and initiatives in the Sales, Rev. Mgt., Marketing & Digital area.

  • Strategic Thinking: Strong at analysis, creative brainstorming, design, end-user/customer segmentation and mapping in order to support solution-focused problem solving to critical business challenges.

  • Change and Ambiguity: Able to support the organization and team in working through unclear situations, challenges and opportunities through strong situation analysis and framing, rapid stakeholder assessments, critical decision making, solution brainstorming, and making data-driven way forward recommendations.

  • Advanced Facilitation Skills: Support the design, development, and delivery of complex stakeholder experiences, using creativity, and strong communication skills, to deliver powerful, results-oriented meetings and workshops. 




Project and Strategy Leadership


Leads cross-functional teams comprised of discipline experts from HR, Finance, other BMSC departments, and Asia Pacific BMSC Leadership to:


  • Plans and implements Asia Pacific BMSC initiatives with minimal oversight, working with Asia Pacific BMSC leaders and Director, BMSC Asia Pacific Planning & Services to meet project objectives and goals on time and on budget

  • Provides project management, analytical and communication support for cross-functional projects

  • Creates and delivers periodic and on-going presentations on findings and opportunities for senior management and other key stakeholders (e.g., owners).

  • Manages the implementation of program initiatives by gathering stakeholder information, producing program updates in a timely manner, and ensuring delivery deadlines are met

  • Actively engages internal partners (e.g., Communications, HR, Owners Relations) to prepare content for materials as needed for deployment of BMSC initiatives.

 Strategy Execution

  • Leads initiatives in partnership with the Asia Pacific BMSC Leadership team to drive change across the BMSC organization.  Acts as a project leader and day-to-day project decision maker with the following responsibilities:
  • Accountable to the results of the project

  • Provides content guidance to the project, including business strategy development and implementation, measurement and long-term sustainment of project objectives

  • Participate in review cycles at key milestones & provide go/no-go decision

  • Actively participate in strategy development sessions

  • Contribute to strategy development and project planning

  • Develop and drive implementation plan

  • Ensure appropriate stakeholder input and engagement, senior sponsorship and resourcing

  • Establish key milestones and approval roles

  • Ensure timely delivery against milestones

  • Delivers program Key Performance Indicator metrics to measure performance and goal tracking

  • Partners with hotel stakeholders to capture feedback, resolve issues, and facilitate cross-group discussions to drive business strategy and and/or technical solutions.

  • Ensures strategy initiatives, priorities and operations are represented and advocated for, to all accountable resources to achieve goals and objectives.

  • Facilitates continent alignment of project goals and objectives.  Drives pre-launch planning activities utilizing cross-discipline, scalable processes and communication channels  

Additional Responsibilities

  • Communicates with supervisors and co-workers by telephone, in written form, e-mail, or in person in a timely manner.

  • Demonstrates self confidence, energy and enthusiasm.

  • Informs and/or updates leaders on relevant information in a timely manner.

  • Manages time effectively and conducts activities in an organized manner.

  • Presents ideas, expectations and information in a concise, organized manner.

  • Uses problem solving methodology for decision making and follow up.

  • Performs other reasonable duties as assigned by manager.

  • Some travel required. 



  • Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

  • Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.


Managing Execution


  • Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

  • Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.


Building Relationships


  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 

  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.


Generating Talent and Organizational Capability


  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

  • Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.


Learning and Applying Professional Expertise


  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

  • Demonstrates working knowledge of discipline-specific systems, tools, and business processes.

  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

  • Computer Skills – Solid PowerPoint, Excel, and Microsoft Word skills

  • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

  • Reading Comprehension – Understands written sentences and paragraphs in work related documents.

  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

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