Marriott Careers

Director, Operational Innovation - United Arab Emirates

Dubai, United Arab Emirates
Rooms and Guest Services Operations

Job Description

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Posting Date Jan 13, 2019
Job Number 190004ND
Job Category Rooms and Guest Services Operations
Location Dubai Area Office, Dubai, United Arab Emirates VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? Yes
Position Type Management

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Job Summary:

The Director of OI is a high-potential member of the UAE Area Team accountable for accomplishing business process improvements resulting in measurable financial and/or customer loyalty gains by applying the Lean and Six Sigma methodology in his/her assigned area of responsibility. The Director of OI sets the strategy for a Six Sigma project implementation working with executive leadership, they select and prioritize projects to ensure work aligns with strategic goals. They create project plans and guide team members, including associates certified at the Black, Green and Yellow Belt levels, to complete projects in a timely manner. The Director of OI also trains other team members on how to use Six Sigma and Lean tools and techniques such as Regression Analysis, Design of Experiments, Hypothesis Testing etc. to help convert data to insight.

He/she is a qualified Project Manager who is an expert in the methodology, a lead facilitator and uses sound project management principles to accomplish the aggressive goals specified in the Project Charter.

Over the course of a year, he/she would be expected to complete approximately 2 to 6 projects depending on size, complexity and resources. The Director of OI must both influence others to overcome barriers, and coach/train team members in the methodology. The Director of OI reports to the Senior Director of OI with a dotted reporting line to the UAE Area Vice President(s)
Deliver strategic projects for the Area

• Benchmark property KPIs using robust data models and MiniTab® Software to identify opportunities for improvement through sound statistical analysis
• Identify, select and prioritize projects by involving the UAE Area and property teams
• Charter projects, allocate team members from the business and execute using appropriate methodologies like DMAIC, LOR, Quick Hit etc.
• Ensure fit for purpose project documentation on the internal PM platform (Eureka)
• Ensure project benefits are realized and tracked (12 months post go live) by Operations and Finance.

Optimize Green Belt (GB) projects and Productivity

• Lead the OI training program for MEA. This includes OI Training needs Analysis, Training Design, Measurement of Training Effectiveness, Nominations and delivery of all OI training programmes.
• Reward and recognize associates for furthering the culture of Operational Innovation
• Share Best Practices and promote new idea generation using OI tools and techniques
• Maintain targeted ratio of GBs through training, coaching and mentoring and ensure high quality projects are delivered
• Ensure the Area and property EXCOM team are knowledgeable about Lean, Six Sigma and other productivity enhancing methodologies
• Facilitate project fast track events to ensure speed of project delivery by GBs
• Involve the Area Teams to ensure project success
• Ensure project documentation follows the appropriate pathways through effective Toll Gating

CANDIDATE PROFILE – Core Competency Requirements
Develops People
• Passionate about training and comfortable presenting in front of people
• Inspires Trust
• Leads by Example
• Leads Learning in the Organization

Builds Personal Effectiveness
• Acts with Integrity
• Communicates Effectively
• Exhibits Self-Confidence
• Makes effective decisions

Builds Competitive Advantage

• Creates Strategic Focus
• Demonstrates Financial Acumen
• Drives Business Results
• Fosters Customer Focus
Drives Change & Innovation
• Builds Support for Change
• Drives Continuous Improvement
• Identifies & Applies Best Practices
Delivers results through teams
• Master facilitator
• Conflict resolution expert
• Comfortable with ambiguity and able to deal with conflict
• Can deal with powerful and opposing stake holders
• Strategic thinker with strong business acumen

CANDIDATE PROFILE – Technical/Job-specific Competency requirements and related experience

 Exceptional attention to detail
 Ability to deal with uninterested and opposing stakeholders
 Fluent written and spoken business English
 Willingness to learn and stay abreast with evolving innovation trends
 Ability to breakdown cultural barriers
 Strong effective communicator with Marketing attitude and skills
 Ability to build rapport with Executive Committee, General Manager(s) and Area Team members
 Strong professional personality
 Ability to build and lead effective and successful teams
 Analytical thinker combined with skills of thinking outside the box
 Ability to effectively use technology
 Withstanding pressure without it having effect on efficiency or quality
 Proven record of driving and delivering Financial Results
 Complete understanding of the importance of the Voice of the Customer
 Business and industry experience at the strategic and tactical level
 Experience leading major initiatives
 Financial management
 Open to change and ability to create and drive change
 Ability to deal with ambiguity and a changing environment

CANDIDATE PROFILE – Qualification Standards
Education and Experience

Lean Six Sigma Black Belt

Project Management Professional or similar qualification

Bachelor’s Degree or equivalent education

Proven track record of achieving results and managing teams

Hospitality on-property experience in Finance and/or Operations

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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