Marriott Careers

EPIC Support Specialist

Omaha, Nebraska

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Dec 03, 2018
Job Number 18003C8J
Job Category Administrative
Location Omaha Gbl Sls&Ctmr Care Campus, Omaha, Nebraska VIEW ON MAP
Brand Corporate
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

Job Summary

The basic function of the position is to load and maintain property content and digital assets in the Enterprise Property Information Center (EPIC) database as well other electronic reservation systems that represent Marriott branded properties.

Specific Responsibilities

·         Maintain and update hotel content using a variety of electronic channels (i.e., EPIC, MARSHA, eFAST)

  • Review submitted usage rights for hotels, Marriott International and third parties
  • Review, edit, or write captions for hotel websites for and Hotel Website related pages

·         Use MARSHA to verify rates and package information in order to ensure quality information is being loaded on the various Hotel Website pages

·         Effectively and professionally communicates to property and corporate contacts offering support and guidance that impacts hotel content

·         Researches, identifies, and resolves incorrect content appearing on the hotel websites

  • Performs control office duties for non-MARSHA system properties, as needed

·         Reports system problems and trends to proper contacts, including corporate headquarters

·         Each associate is expected to carry out all reasonable requests by management, which the associate is capable of performing

Job Specifications

  • Preferred experience with Marriott reservation computer system(s)
  • Proven oral and written communication skills
  • Ability to use problem-solving skills in an environment with little supervision
  • Preferred experience in a customer service department
  • Preferred Native MARSHA experience
  • System Operator experience preferred
  • Preferred experience with hotel reservation department
  • Preferred experience with PCs, Internet, and Microsoft Office applications
  • Good organizational and time management skills
  • Accurate typing skills


Minimum Qualifications

  • Must have no more than 5 occurrences and 2 active notifications
  • No written warnings within the last 12 months
  • Must have a satisfactory (Solid “P”) performance rating or higher on last performance evaluation

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

cookie preferences