Sales & Services Associate (v)
Check out pictures from associates at this location, and some videos too!
Job Number 180037CA
Job Category Reservations
Location Starwood CCC-Guangzhou, Guangzhou, Guangdong VIEW ON MAP
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
Job Description 工作描述
Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat. Responsibilities include processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management. Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties.
Job Duties 工作职责
1．Deliver an effortless customer experience by responding positively and timely to customer questions, concerns, and requests.
2.Anticipate customer needs, including asking questions to help discover sales opportunities and overcome objections based on knowing what your customer needs
3.Support loyalty programs by enrolling customers at every opportunity.
4.Explain guarantee and cancellation policies to customers.
5.Assign confirmation/cancellation numbers and clearly relay this information to customers, giving them the option of emailing and/or faxing these numbers.
6.Input and access data in reservation system by entering correct information into proper fields.
7.Process all single property/Guest/Email/OTA reservation requests, changes, and cancellations received by phone, email or chat.
8.Responsible primarily for NTF (non-luxury) brands, ARSO/SRS, passkey reservations, Hotel Reservation Services (China).
1.English Language Proficiency
2.Telephone Etiquette Skills
5.College or above diploma