Marriott Careers

Director, User Experience, Mobile and Digital Guest Experiences

Bethesda, Maryland; Stamford, Connecticut
Sales and Marketing


Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Feb 13, 2019
Job Number 18003577
Job Category Sales and Marketing
Location Marriott International HQ, Bethesda, Maryland VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

POSITION SUMMARY


The Director of Experience Design, Mobile & Digital Guest Services, (Creative Director) drives a vision for how experiences should be designed for a product or products, and management of a team committed to creating new product visual concepts and capabilities. They bring advanced skills in graphic design and mid-level skills in interaction design and prototyping, in addition to exposure to other key user experience skills. They also are skilled at leading work and managing careers, which will be key, as they will manage a team of direct reports.

 

They provide creative leadership and coaching to team members in an iterative process of visual concept development, prototyping, animation, and gathering user and business feedback; and make product user experience decisions based on this feedback and key metrics. They guide their team in producing creative and impactful solutions through ideation, leadership and regular feedback and critique. They provide quality strategic thinking for a product, and help ensure a shared vision across the enterprise to ensure a quality and cohesive look and feel across digital touchpoints.

 
EXPECTED CONTRIBUTIONS
 

In the course of your work with Marriott’s digital products, including Marriott.com — one of the top 10 revenue-generating web sites in the world — you’ll come in every day ready to tackle interesting, challenging work. Here’s what you’ll be doing:

 
  • Working collaboratively with other Design and UX leaders to develop the experience design practice, and promoting best practices and user-centered design approaches that fit in well with the Marriott culture and needs
  • Championing the creation and iteration of design strategies that help Marriott Digital Products leadership visualize a long-term organizational direction
  • Aligning your decisions with high-level organizational strategies, KPIs, and business objectives, working with other team leaders to translate these into team and personal goals
  • Staying on top of the latest techniques being used by our direct competitors and other eCommerce sites, and identify strategic opportunities for competitive advantages through benchmarking, consumer insight, market analysis, and other techniques.
  • Valuing data over opinion, by basing decisions on site metrics and user research findings and insights.  You can do this because you're comfortable with multiple qualitative and quantitative research methods and instruments, like surveys, usability testing, multivariate testing, A/B testing, etc.
  • Promoting a culture where critique and feedback are central to the work we do, and ensure teams have regular opportunities to critique and be critiqued
  • Staying focused on continuously improving and re-evaluating best business and user experience practices
 

You’ll work primarily with several small Agile teams, where fast-paced, iterative product discovery and execution are your daily bread and butter. Collaborating constantly, trying new things and gaining quick user feedback, you’ll work with cross-functional team members to break solutions into small chunks implementable in individual sprints.  Your experience vision is key to keeping the product on track and cohesive with the rest of the Marriott digital ecosystem.

 
CANDIDATE PROFILE – KEY TALENTS AND EXPERIENCE DESIRED 

You’re exactly who we’re looking for if you:
  • Value deadlines, set realistic expectations around them and then meet them
  • Can balance user, business and technical needs, and will go to bat for users if things are out of kilter
  • Help teams define a product’s problem areas from our most important users’ perspective
  • Thrive on creating innovative solutions to challenging user and business problems
  • Understand the blurry line between skills, and use collaboration as the best way to deal with it
  • Have a current understanding of mobile and web technologies and principles— such as iOS and Android design patterns for both smartphone, wearables and tablet, responsive design, front-end markup and libraries such as HTML, CSS, JavaScript, jQuery and Ajax methods, plus Content Management Systems, Web Services, and APIs—and know how they’re integrated and used
  • You have a deep understanding of the limitations of developing for software platforms, and have worked with them and around them effectively
  • Have superior communication and interpersonal skills, including strong facilitation, presentation, storytelling, sketching and critiquing skills
  • Thrive in a fast-paced, highly collaborative environment
  • Can establish successful long-term relationships across the organization and influence others
  • Inspire confidence and lead through example
 
Skills

Our ideal candidate has all of these skills. If you’re missing one, but are passionate about learning new things, we still want to talk with you.

 
Graphic Design

You’re a master of advanced techniques of this skill, and can walk us through a portfolio that shows it:

  • You have at least eight years of experience within the design industry, primarily the digital space
  • You structure visual elements as a way to satisfy the specific goals of well-defined users
  • You use contrast, color, tone and proximity of elements to help users move through information, functionality and interactions
  • You have at least three years of experience in designing experiences for mobile, primarily apps for iOS and Android for phones and tablets.  
  • You have at least three years of experience creating a vision and concepts for client brands
  • You have at least two years of experience leading cross-functional teams within an agency or company and counseling junior staff
  • You hold a thorough understanding of the design process, project management principles, managing client relationships
 
Content Strategy

You’re a master of basic techniques of this skill and can walk us through a portfolio that shows it:

  • You lead the collection, creation and curation of content that satisfies the specific goals of well-defined users
  • You know when and how to define a strategic foundation that guides the work of information architects and designers
  • You generate concise, complete documentation that clearly describes your analysis, approach and solution
 
 
Interaction Design

You’re a master of advanced techniques of this skill, and can’t wait to wow us with a portfolio that shows it:

 
Information Architecture

You’re a master of advanced techniques of this skill, and can’t wait to wow us with a portfolio that shows it:

  • You create designs that structure information in order to satisfy the specific goals of well-defined users
  • You synthesize user research analysis with stakeholder interview results into actionable user requirements
  • You define relationships between different groupings of content and shape their interplay
 
Prototyping

You’re a master of basic techniques of this skill and can walk us through a portfolio that shows it. 

 
Writing

You’re a master of basic techniques of this skill and can walk us through a portfolio that shows it:

  • You produce accurate, compelling copy that clearly conveys the key messages to the target audience, and reflects the governing content strategy
  • You have experience in managing and directing content creation to meet product needs
 

Education and Experience

Our ideal candidate has experience working on large transactional e-commerce and content-focused web sites. They have at least a Bachelor’s Degree in Experience or Interaction Design, Graphic Design, Information Architecture, Branding or Marketing (or similar), or five or more years of equivalent experience in related field with proven track record (Master’s Degree a plus), and:

 
Branding

You’re the brand master. You’ve applied advanced techniques of this skill and can walk us through a portfolio that shows it. Also:

  • You have experience working with national and global brands
  • You’ve launched, revitalized and differentiated brands online
  • You’ve ensured that brand expression is cohesive across various digital touch points
  • You’ve worked with major consumer brands and know how to support/differentiate them in the digital space
 
Product Pages

You are an expert at creating digital experiences that communicate product benefits and attributes using all types of content (photography, copy, etc.) Also:

  • You understand how to merchandise a product or service
  • You can articulate the value of a product or property using whatever means of communication is available (visuals, text, interactive functionality, etc.)
  • You elegantly and effectively manage the tension that comes from serving several distinct user types whose needs and goals conflict and overlap.
 

Content Frameworks

You’re the master of content frameworks and are articulate in your understanding of them.

 

Managing Careers

You’ve managed at least one direct report, but preferably 2 or more.

 

Managing Work

You’ve managed multiple work teams, defining the skill sets needed on a project and proactively addressing gaps and weaknesses of those on the team.

 

Audience Diversity

You get that people are different. You’ve contributed to the delivery of successful products and communications targeted to diverse, heterogeneous user groups with complex or competing needs based on race, national origin, religion, age, disability or gender expression.  And you can walk us through a portfolio that shows it.

 
Search and Reservations/check-out

You’ve had extensive experience with and are a subject matter expert in online travel booking or other ecommerce search forms and search results as well as checkout processes.

 

Responsive Web Design

You understand the web. You embrace the unpredictability of what it takes to design digital experiences amid a digital renaissance of electronics brought on by a new wave of device variety and availability worldwide.

 
Standards & Practices

You understand the need for a shared vocabulary among collaborators. You advocate the notion that providing agreed upon knowledge and references for an organization are key to driving cohesive decisions.

 
Loyalty Programs

You’ve worked regularly in online loyalty retention or CRM, including but not limited to personalization across the digital landscape. You understand what contributes to loyalty and why loyalty matters to the overall business.

 
User Accounts

You’ve worked regularly with online user accounts and can leverage past experience to make decisions with users in mind.


 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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