Marriott Careers

Global Sales Coordinator - Germany

Eschborn-Frankfurt, Germany
Sales and Marketing


 

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Posting Date Jan 02, 2019
Job Number 18002QEM
Job Category Sales and Marketing
Location Frankfurt GSO, Eschborn-Frankfurt, Hessen VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

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JOB SUMMARY
The Sales Support Executive, Germany executes the merchandising of group, contract, business transient and/or extended stay sales opportunities by using Marriott’s sales information systems and technology. The Sales Support Executive serves as the point of contact between customers, GSO Account Managers/Directors and the properties. In this role, the Sales Support Executive utilizes sales techniques to maximize revenue and build customer loyalty.  In addition, this position has direct accountability for select transactional sales activities for a designated number of group accounts.    
   
Position will be located in Frankfurt, Germany.
CANDIDATE PROFILE
   
Education and Experience Preferred
  • First experience in the hospitality industry and group sales / reservation process OR a 2 year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management required
  • Strong preference for candidate who speaks English.
  • Fluent German speaking required
   
CORE WORK ACTIVITIES
   
Core Work Activities
Managing Work, Projects and Policies
  • Evaluate, qualify and respond to leads in a professional and timely manner. Majority of communication will be via telephone, email and SFAWeb|CI/TY.  Leads and follow-up communication from hotels will be generated through SFAWeb|CI/TY. 
  • Act as the liaison between the customer and hotel(s) to present rate proposals, maximize or convert potential bookings, and close the sale. 
  • Generate contracts to finalize sales transactions. 
  • Ensure business is transitioned to designated property appropriately and in a timely manner for proper service.
  • Provide service to customers to grow account share on behalf of MI, across the enterprise. 
  • Participate on project and account teams, executing activities that support strategic account management and team-based sales models. 
  • Join sales managers on sales calls, as appropriate. 
  • For assigned accounts, provide proactive account management with primary focus on the group segment.  Maintain both telephonic and face-to-face relationship with each accounts’ key group buyers/intermediaries who impact the accounts’ group buying process.  
  • Provide sales program/event coordination (e.g. Hotel Excellence, sales missions, trade shows), reporting support, and/or general administrative support, as needed. 
 
Maintaining Business Goals
  • Establish and maintain complete and up-to-date lead response information in SFAWeb|CI/TY and alternate information systems to ensure accurate reporting. 
  • Assist with the closing of business opportunities to ensure team and departmental goals are met. 
  • Generate and organize sales reports utilizing internal data systems (e.g. SFAWeb|CI/TY, MRDW).   
  • Support operating budgets and venue targets to support the GSO business plan.  
  • Monitor and evaluate GSO office processes and procedures; recommend improvements as necessary. 
 
Demonstrating and Applying Discipline/Functional Knowledge
  • Use standard software applications such as MS Office, SFAWeb|CI/TY, MRDW, etc. 
  • Act decisively to recover from mistakes. Know how to develop/propose/initiate solutions and when to involve a leader. 
  • Act independently to improve and increase skills and knowledge. 
 
Contributing to Teams
  • Navigate the MI organization to achieve collaboration by leveraging relationships and knowledge. 
  • Identify and cultivate relationships with key colleagues and stakeholders in other parts of the organization. 
  • Work effectively in a virtual team-based environment. 
 
Leading/Managing Teams
  • N/A
 
Additional Responsibilities/Competencies
  • Prepare, edit and proofread written documents (e.g. daily logs, business letters, memoranda, reports, etc.) to ensure accuracy and completeness. 
  • Express oneself clearly, concisely and effectively through written and verbal communications. 
  • Approach opportunities with a positive, open-mind.
  • Display creativity and innovation to identify opportunities to improve departmental processes and programs that will enhance team productivity and/or business results. 
  • Gain the confidence and trust of others through consistent demonstration of authenticity and ethical standards.
  • Maintain confidentiality of proprietary materials and information.
  • Perform special projects and other duties, as assigned. 
   
   
   
MANAGEMENT COMPETENCIES
   
Building Relationships
   
Coworker Relationships
  • Builds strong working relationships.
  • Shares thoughts and feedback in a professional way.
  • Considers how own behavior impacts others.
  • Explains work in a way that encourages cooperation from others.
   
Customer Relationships
  • Shows an understanding of customer/stakeholder expectations.
  • Listens and responds to customers/stakeholders with empathy.
  • Builds rapport and trust with customers/stakeholders to promote loyalty.
  • Anticipates and quickly responds to customer/stakeholder requests or issues.
  • Explains policies in a way that helps customers/stakeholders understand.
   
Global Mindset
  • Helps others feel valued and included.
  • Works well with others regardless of their background or characteristics.
  • Models the Company culture of service, opportunity, respect, and fair treatment.
  • Acts when others are treated unfairly or are not valued and respected for their unique skills.
  • Listens to and acknowledges different ideas and viewpoints.
   
Generating Talent and Organizational Capability
   
Organizational Capability
  • Shows an understanding of how each role on the team contributes to the work.
  • Shows an understanding of goals, processes, and reporting relationships within the department.
  • Understands scope of own decision‐making authority.
   
Talent Management
  • Provides, seeks, and acts on constructive feedback.
  • Shows an understanding of performance expectations.
  • Works with manager to set and prioritize developmental goals.
  • Builds relationships to attract top talent.
  • Participates in the hiring process and helps with on‐boarding new associates.
   
Leadership
   
Adaptability
  • Stays calm and focused during stressful situations.
  • Asks questions to understand why change is happening.
  • Uses resources to help deal with change or challenges.
   
Communication and Professional Demeanor
  • Expresses ideas in a clear and concise way.
  • Actively listens and responds to others with understanding.
  • Appropriately interprets verbal and non‐verbal behavior.
  • Displays professionalism and gains respect from others.
   
Problem Solving and Decision Making
  • Recognizes issues and makes suggestions to solve problems related to daily work.
  • Breaks complex issues into manageable parts.
  • Asks questions and gathers information before making a decision.
  • Identifies and considers alternatives and their possible impact before making decisions.
  • Makes decisions and takes action in a reasonable amount of time.
   
Learning and Applying Professional Expertise
   
Applied Learning
  • Sets career goals and identifies areas for development.
  • Uses available resources and challenging assignments to improve performance.
  • Shares own learnings and best practices with others.
  • Completes assigned training on time.
   
Business Acumen
  • Shows an understanding of how own work impacts Company and department performance.
  • Shows an understanding of the drivers of Company and department performance.
  • Identifies innovative ways to improve productivity and associate and customer/stakeholder satisfaction.
   
Technical Acumen
  • Performs technical and complex tasks and solves problems within area of expertise.
  • Models technical excellence and communicates the benefits of specific techniques in area of expertise.
  • Uses appropriate facilities, equipment, and materials to perform the job.
  • Follows current policies, procedures, and legal requirements.
   
Managing Execution
   
Building and Contributing to Teams
  • Works with team members to meet shared goals.
  • Shows an understanding of how the team contributes to broader success.
  • Shares with team members information needed to accomplish work.
  • Tells other team members when they are doing a good job.
   
Driving for Results
  • Takes responsibility for being innovative and delivering work that exceeds requirements.
  • Learns from mistakes.
  • Participates in setting goals for the team or department.
  • Looks ahead and lets manager know about possible challenges in completing assigned work.
   
Planning and Organizing
  • Keeps track of own current and future workload to make sure everything is completed on time.
  • Prioritizes own activities and makes adjustments when appropriate.
  • Asks for and uses available resources to complete work.

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.




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