Marriott Careers

Project Coordinator, Field Digital Service

Shanghai, China
Sales and Marketing

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Sep 18, 2018
Job Number 18002MOH
Job Category Sales and Marketing
Location China Area Office, Shanghai, Shanghai VIEW ON MAP
Brand Corporate
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?
A Full-Time position based at the Shanghai Office. Provides support to the Field Digital Service GC team on project basis. Performs other related tasks as assigned by management & team.

Key Skills and Experiences

  • Knowledge of Marriott International Key Brands and Strategies with a strong administrative background - able to work on their own initiative, ability to effectively communicate with guests, owners and co-workers.   Flexibility of role depends on business needs.
  • Excellent communications and organizing skills. Well organized, detail-minded, manage projects and priorities with on time delivery.
  • Self-starter and quick-learner who performs well with appropriate supervision and has a track record of producing results.
  • Highly energetic and demonstrates ability to coordinate multiple projects and competing priorities.
  • Ability to design and implement successful tracking of documents and spreadsheets.
  • Knowledge of all Marriott Lodging products, cultures and brand strategies.
  • Ability to manage and balance own time.
  • Proactive and reliable.
  • Ability to use standard software applications such as Word, Excel and PowerPoint.
  • Ability to assist in preparation of quality PowerPoint presentations.
  • Able to use initiative and work under minimal supervision.
  • Strong PC skills including MS Word, Excel, PowerPoint and Chinese character input.
The following are specific responsibilities and contributions critical to the successful performance of the position:                
  • Multiple digital projects support and coordinate
  • Project management for multiple areas coordination with the team
  • Regular digital performance report pull-out and analysis
  • SSA sign-up tracking and contracts management
  • Assists team in preparation of various presentations / updates.
  • Offsite meetings logistic coordination
  • Creates and maintains shared folders and team performance tracking documents.
  • Produces and distributes team correspondence, presentations and other related documents as required.
  • Coordinates venue, agendas and minutes for various meetings.
  • Coordinates Team meetings.
  • Other admin tasks
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
    • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
    • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
    • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
    • Reading Comprehension – Understands written sentences and paragraphs in work related documents.
    • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Job Summary
     Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.