Marriott Careers

Director, Change Management

Bethesda, Maryland
Human Resources

Job Description

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Posting Date Oct 02, 2018
Job Number 18002LAN
Job Category Human Resources
Location Marriott International HQ, Bethesda, Maryland VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

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Job Summary




The Organizational Capability (OC) COE is dedicated to enabling the organization through building business capabilities in the areas of organizational and process design, talent activation, team effectiveness and change/deployment management. The OC COE is focused broadly on strengthening the alignment between business priorities and organizational strategy (structure, processes, systems, talent, change, culture, etc.). Through specific expertise in these efforts, we work to ensure Marriott International (MI) optimizes its return on human capital investments through a high performing organization.





** This position is temporary for a period of 24 to 36 months. **


Project Catapult is the next step in fulfilling Marriott’s vision of a single integrated Workforce Management Platform and includes the implementation of cloud-based Human Capital Management and payroll applications.  Interested candidates will take on a project assignment to support this critical initiative for approximately 24 months.  The exposure you will gain, from the people to the tools, will set you up to compete for a variety of roles across the organization at the conclusion of the project assignment.  As a member of the Project Catapult team, you will be working with a diverse group of stakeholders and supporting the technology of the future for Global HR.  The new workforce management platform will impact associates globally and the journey will be both challenging and rewarding.

As the Director, Change Management & Deployment Readiness you will be responsible for leading the creation and execution of the change management and deployment strategy for a global Human Capital Management and Payroll System implementation known as “Project Catapult”.
  • You will partner with the Sr. Director of Change Management on the development of change management strategies, supporting full life-cycle deployment efforts from assessment to implementation to sustainment, and overseeing change management and deployment work of others
  • Manage senior level clients/stakeholders across multiple disciplines to translate business needs into change and organizational implications for Project Catapult
  • We will look to you to design and develop complex change management and deployment strategies that will guide efforts and provide foundational change approach in support of Project Catapult
  • You will be responsible for developing and executing the change management strategy and deployment plan for Project Catapult. Which includes:
    • Guiding the creation of the communications and training strategies
    • Conducting impact analyses and stakeholder assessments to determine change management needs for impacted stakeholders
    • Leveraging best in class change management and deployment models and methodologies (i.e., stakeholder assessments, deployment readiness checklists) to provide consistent processes, tools, and services to support the project
    • Implementing change management programs that ensure stakeholders are knowledgeable, prepared, and motivated for the changes and develop the skills and knowledge necessary to be successful
    • Identifying and resolving issues and risks, provide timely updates to leadership
    • Facilitating meetings, reviews, and work collaboratively across the organization to produce effective results
    • Providing input to ensure learning programs, training, and support materials are effective
    • Measuring the effectiveness of change management and deployment efforts; set targets, tracks results and creates plans to improve programs
    • Designing tools and techniques to sustain the change effort post-implementation
  • You will partner with the Program Communications, Learning + Development, Project Managers, and Functional and Technical team leads to develop and execute the change management and deployment plan and strategy for Project Catapult
  • You have strong facilitation and influencing skills and the ability to lead towards productive outcomes
  • You lead by example demonstrating self-confidence, energy and enthusiasm
  • You’re comfortable working in a highly matrixed organization
  • You’re and expert in performing organizational/change diagnostic work and needs assessments
  • You have strong program and project management skills essential, including the knowledge of the project lifecycle phases
  • Strong qualitative data collection, analytic, and root cause identification skills are something you have
  • You have exceptional verbal and written communication skills, ability to articulate compelling ideas and gain alignment
  • You have the strong ability to develop and maintain strong interpersonal relationships with team members, internal stakeholders and external constituents; ability to influence change through these relationships
  • You maintain a solid understanding of how people go through change and the change process
  • You maintain a sharp business acumen
  • You have excellent and active listening skills
  • You have a strong ability to operationalize concepts/strategies within the marketplace
  • You are a self-starter with the ability to work independently, as well as be a strong team player
  • You work well in a deadline-driven environment and establish goals to deliver against the objectives of assignments to meet time, budget and quality criteria



  • You’re a relationship builder
  • You’re a strategic thinker
  • You’re persistent and drive ideas
  • You’re persuasive influencer, without being coercive
  • You’re results oriented and able to deliver results under challenging conditions with demonstrated balanced judgment under pressure
  • You exhibit leadership/executive presence; have the ability to establish credibility necessary to influence at all organizational levels and give projects credibility
  • You’re analytical and make decisions using data and business knowledge
  • You’re comfortable with complexity, ambiguity and change
  • You’re trustworthy with strong business integrity and have the ability to hold sensitive information in confidence
  • You’re an innovative thinker and agile learner; able to readily apply past learning in new situations to generate solutions to challenges and/or create something entirely new
  • You have acute organizational and self-awareness; politically savvy


  • Bachelor’s degree required
  • Graduate degree, MS/MBA (or equivalent) in Organizational Development, Human Resources, Business Management, Psychology, or Related Field preferred
  • Minimum of eight years of experience in supporting or leading change management, as well as exposure to consulting or related professional area
  • Experience managing the change associated with complex, global systems implementation
  • Experience consulting to business leaders, providing communication and change management support
  • Demonstrated success working in a complex, service-intensive, and deadline-driven environment
  • Skilled at managing across projects and partnering on multi-faceted deployment programs
  • Experience developing and presenting, impactful presentations that convey results/recommendations to senior-level leaders
  • Ability to work with and influence a wide range of cross-functional work teams and leaders within a matrix organization
  • Consulting experience on human capital programs preferred Hospitality industry experience a plus.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.