Check out pictures from associates at this location, and some videos too!
Job Number 18002I6Y
Job Category Reservations
Location Starwood CCC-Guangzhou, Guangzhou, Guangdong VIEW ON MAP
Position Type Non-Management/Hourly
Start Your Journey With Us
Services calls from Starwood hotel associates
Handle emails from internal (hotels and CCC associates) and external (Customer) source.
Interacts with Contact Center management staff, SPG trainer, Hotel Font Office or Rooms Division staff in seeking resolution to SPG issues.
Provide regular communication of all SPG program specifics. Solicit feedback and ideas from all staff with an aim to improve associate and customer perception of the program.
Research and analyze a variety of SPG issues utilizing various resources and tools. Partner with SPG Trainers and Coordinators based at our CCC to resolve recurring issues. This position is empowered to handle situations using decision-making latitude in solving problems.
Ensure that all SPG correspondences are handled in a timely manner through distribution to fellow associates while ensuring that necessary monitoring and work performance audits are conducted and necessary additional training is provided to associates.