Marriott Careers

Senior Elite Services Associate

Singapore, Singapore

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Aug 08, 2018
Job Number 1800286Y
Job Category Reservations
Location Starwood CCC-Singapore, Singapore, Singapore VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

Job Summary
To process, investigate and resolve complaints generated from dissatisfied guests through direct interaction with hotels, corporate headquarters and central reservations offices worldwide.
  • Interacts with Customer Engagement Centre management staff, hotel General Manager and Associates in seeking resolution to customer issues
  • Provide regular communication of all loyalty program specifics. Solicit feedback and ideas from all associates with an aim to improve the program
  • Research and analyze a variety of loyalty issues utilizing various resources and tools. This position is empowered to handle situations using decision-making latitude in solving problems
  • Ensure that all loyalty correspondences are handled in a timely manner through distribution to fellow associates while ensuring that necessary monitoring and work performance audits are conducted and necessary additional training is provided to associates


  • Bilingual with good  written and verbal communication skills in English
  • Good aptitude for customer service and attention to detail 
  • Have impeccable follow-through; and “Can Do” attitude and mindset
  • Have zeal for accuracy and attention to details
  • Able to maintain a high degree of confidentiality 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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