Marriott Careers

Reservation Sales Admin Support

Guangzhou, China
Administrative


Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Jul 26, 2018
Job Number 18002398
Job Category Administrative
Location Starwood CCC-Guangzhou, Guangzhou, Guangdong VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

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Responsibilities:

  1. Provide reservations administrative support including audit hotel reports and hotel information updates
  2. Handle exchange of mails and correspondence between hotels, travel agent, guest and Customer Contact Center promptly
  3. Support to take calls and handle Email/Fax when needed
  4. Support Special Tasks
  5. Any other duties that may be assigned by the direct report from time to time

 

Requirements:

  1. College above, with hotel, tourism or customer service experience preferred;
  2. Good command of English speaking, reading and writing, CET-6 with passing score and above is preferred;
  3. Good customer service skills, detail orientated, patient, well organized, accurate;
  4. Willing to learn and practice new task;
  5. Enjoy working together as a team and possess initiative to take care of things;
  6. Able to multi-task and can work under high pressure environment;
  7. Able to work shift duty including weekend and public holiday;
  8. Familiar with Windows Office (Word, Excel)
 
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.