Marriott Careers

Learning and Development Co-ordinator (Luton)

London, United Kingdom
Human Resources


Job Description

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Posting Date Jul 17, 2018
Job Number 18001ZZ4
Job Category Human Resources
Location Europe Office - London, London, Greater London VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

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JOB SUMMARY
  • The purpose of the role is to manage the administration of the annual training calendar for Southern Europe and Luxury Hotels ensuring managers receive the Core Management Training required to support the business strategic initiatives.
  • Administration and support for training co-ordination for the BMSC discipline.
  • This involves management of 20 different programs, co-ordinating 65+ courses with approx. 1200+ enrolments per year
Candidate Profile
  • Strong administrative background with good computer & keyboard skills
  • High level of numeracy and literacy
  • Excellent communication skills, written and verbal (English); Second language strongly desirable.
  • Financial awareness – ability to handle numerical and financial data and prepare reports
  • Able to use own initiative
  • Ability to work with little / no supervision
  • Attention to detail
  • Proactive approach
  • Able to communicate well at all levels
  • Ability to manage varying needs and prioritizing the ensure best business results
  • Training / Project Management experience strongly preferred

Class Administration
  • Manage enrolment procedure ensuring the correct level of manager attends the classes, ensuring pre- requisites have been met & providing the hotels with confirmation of the bookings
  • Manage cancellations & utilize waitlists where possible to maximize attendance on each class
  • Keep an up to date record of enrolments to date
  • Issue joining instructions to delegates with any pre- course work
  • Assist in completion of pre- course work for 5 Choices, DYDO & 3D Leadership utilizing the online 360 survey packages and ETS the Learning Styles survey
  • Liaise with hosting hotel for delegate lists/special delegate requests & BEO details
  • Issuing of badges & certificates for each class
  • Support training consultants / IMTN (International Management Trainers Network) with any travel queries
  • Communicate with IMTN before class to confirm final details
 
 
 
Accounting/Budgets
  • Understand Training budget & assist in budget planning
  • Arrange payment through PeopleSoft of invoices e.g. IMTN Expenses / External suppliers
  • Review P&L, Wash Bill & Peoplesoft reports on a monthly basis, querying any inaccuracies & inputting figures into monthly reports
  • Track all Divisional spend vs budget completing actual figures on monthly report and reforecasting throughout the year
  • Ensure the proper application of the Training Field SOP
  • Provide guidance to the DHR, Training Managers and DOF for the expenses covered by the Training fee or covered by the host hotel
  • Process P-Card payments
  • Completion of OFB to ensure monies are reimbursed to Cedar House from Fetter Lane budget
 
Training Calendar
  • Communicate the TNA process to hotels and collate all responses
  • In conjunction with the Dir of Learning, Area Training Managers and Learning & Development Manager pull together a schedule of classes to make the training calendar, taking into consideration the information provided by the hotel’s TNA to determine how many classes & appropriate venues.  The number of classes must fit within the budget outlined by Washington.
  • Liaise with properties regarding B&B / DDR rates etc. for hosting training which must be in accordance with SOP.
  • Book venues (meeting rooms & bedrooms) in accordance with course BEO information, check & sign contracts & check final BEO information
  • Work with other continents and Washington for booking consultants to ensure most cost-efficient scheduling
  • Identify the need for additional classes based on demand
 
Training Materials
  • Order program materials for each scheduled program
  • Track shipping and delivery of program materials to each location
  • Follow up with material receiver to ensure materials arrive on time to location
  • Address any custom challenges and provide support to the hotel
  • Provide DVDs, guides, presentations to facilitators as needed
  • Arrange couriers to deliver and return class specific equipment to venues e.g. 3D / FOL / 7 Habits, allowing for possible customs delays
  • Utilize spare materials where possible by shipping to next venue
 
International Management Trainers Network (IMTN)
  • Support the Area Training Managers and Learning Manager in the administration of the IMTN files
  • Distribute necessary materials for new IMTN members (Welcome packets, Leader guides etc.)
  • Send program incentive awards to IMTN
 
Reports
  • Record pre/post, evaluation scores and evaluation feedback for each class and report to corporate on a quarterly basis
  • Record manager class attendance on hotel tracking report
  • On a monthly basis, record cancellations
  • Completion of monthly report for Washington e.g. actual spend vs budget vs forecast, class & participant figures
 
Other Responsibilities
  • Keep up to date mailing lists of DHR’s, IMTN & Training Managers
  • Support Director of Learning in communications to DHR’s / Training Managers / IMTN
  • Maintain continuous communication with hotels in the region
  • Order materials for new opening hotels e.g. Strategic Initiatives, Essential Skills, Get on Board and LEAD etc.
  • Understand and assist Director of Learning in any other additional initiatives / project activity
  • Coordinate program translations, where required linking with corporate resources
  • Support the Learning Manager with the administration of the Get on Board program
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.