Marriott Careers

Market Director of Analysis

Hong Kong S.A.R., Hong Kong S.A.R.
Revenue Management


Job Description

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Posting Date Jul 16, 2018
Job Number 18001ZU0
Job Category Revenue Management
Location Asia/Pacif/Australia Region, Hong Kong S.A.R., Hong Kong VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

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JOB SUMMARY
 

Market Director of Analysis serves as the data analysis expert for the Hong Kong Revenue Management market team.  This position is responsible for creating the analytical approaches to address specific questions/issues in Hong Kong and communicating the results and implications to leadership and stakeholders.  In addition, the Market Director will lead the performance monitoring effort for all hotels in the market and make recommendations on focus areas to drive market share and hotel profit, based on analysis of performance and projections. Manages a team of analysts.

 
  • Provides analytical support to the market and hotel teams, including logic development for analysis related to Performance, Market Share, '
    Sales, Market Segments, Channels, Source Markets, Account pricing, Long Range Planning, Business Planning etc.
  • Mentors and trains team members, works along side MDRS, provides team leadership as required
  • Leads the annual budget and business planning process for transient, group, catering, function space and audiovisual.

CANDIDATE PROFILE

 
Education and Experience:
  • Bachelor’s degree, preferably in a quantitative discipline (finance, 
    operations research, economics, mathematics, statistics, etc.)
  • MBA / advanced degree in a quantitative discipline preferred.
  • Significant demonstrable work experience in a quantitative discipline
Technical Skills:

Essential

  • Lodging/hospitality industry experience
  • Experience evaluating business trends, completing complex analysis, and
    recommending specific actions based on that analysis.
  • Ability to manage multiple mid-large sized databases in MS Access environment
  • Proficiency with Advanced Excel and Advanced PowerPoint is essential
  • Proficient in written and oral communication in English. Cantonese / Mandarin advantageous
  • Able to take large volumes of complex information/data and present in a clear and concise manner.
  • Ability to lead projects and discussions with multiple stakeholders and Senior leaders
  • Strong relationship management, strategic planning, communication, and analytical skills
  • Excellent demonstrated analytical ability, with experience in solving “real-life” business problems
  • Excellent project management skills, with ability to independently manage multiple projects
  • Ability to communicate data specifications, deadlines and project requirements to suppliers clearly and concisely
Desirable
  • Expertise in data visualization, dashboard creation and analytical tools such as Tableau and/or Micro Strategy
  • Expertise in structural & statistical modeling in R and/or Python
  • Experience in SAS Analytics Pro package and/or Base SAS, SAS/STAT and SAS/GRAPH packages
  • Experience in SQL programming skills
  • Ability to manage multiple mid-large sized databases in MS Access environment
CORE WORK ACTIVITIES:
 
Leadership

·         Adaptability – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment. 

·         Communication – Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action.

·         Problem Solving and Decision Making – Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions.

·         Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

 
Managing Execution

·         Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.

·         Driving for Results - Focuses and guides others in accomplishing work objectives.

·         Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed.

 
Technical Expertise

·         Develop analytical approaches to support all key business processes throughout the year

·         Provide support and help develop/maintain/update market and tools and develop analysis to identify revenue opportunities

·         Develop measurement techniques to evaluate the effectiveness of multiple initiatives

·         Monitor, evaluate and contribute to the enhancement of the effectiveness of the revenue management systems and inventory management efforts.

·         Work closely with operations research and systems personnel in creating and developing decision support systems that will lead to enhanced revenues.

·         Respond to requests from Revenue Management stakeholders and other Sales and Marketing stakeholders for data and analysis

·         Special projects, including ad hoc requests for information, analysis and recommendations relative to Revenue Management initiatives

 

Building Relationships

·         Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals.

·         Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.

·         Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

 

Generating Talent and Organizational Capability

·         Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit.

·         Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

 

Learning and Applying Personal Expertise

·         Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

·         Business Acumen - Understands and utilizes business information (e.g., data related to property Revenue and financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

·         Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

·         Analysis - The ability to analyze and summarize detailed data to make inferences and recommendations. Included is the creation and maintenance of spreadsheets for storing data.

·         Research - Skill in collecting information from a variety of sources relating to market data, historical cycles, travel and tourism trends, and real estate market dynamics.

·         Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

·         Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.

·         Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.

·         Writing - Communicates effectively in writing as appropriate for the needs of the audience.

 

MANAGEMENT COMPETENCIES

·         Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

·         Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.

·         Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.

·         Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

·         Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

·         Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.


Managing Execution

·         Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.

·         Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

·         Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.


Building Relationships

·         Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

·         Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

·         Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.


Generating Talent and Organizational Capability

·         Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

·         Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.


Learning and Applying Professional Expertise

·         Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

o    Analysis-The ability to analyze and summarize detailed data and make recommendations. Included is the creation and maintenance of spreadsheets for storing data.

·         Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

·         Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

·         Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

·         Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

·         Reading Comprehension - Understands written sentences and paragraphs in work related documents.

·         Writing - Communicates effectively in writing as appropriate for the needs of the audience.