Marriott Careers

Technical Support Analyst, Sydney Area Office

Sheraton on the Park
Sydney, New South Wales
Information Technology

Job Description

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Posting Date May 13, 2018
Job Number 18001DDX
Job Category Information Technology
Location Sheraton on the Park, Sydney, New South Wales VIEW ON MAP
Brand Corporate
Schedule Full-time
Position Type Non-Management/Hourly

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Provide assistance to Area Director iT Operations, Sydney Area Office. Provides efficient customer-oriented application and infrastructure services that creates a positive business impact by maximizing the effective use of technology systems at the Sydney Area Office and other Above Property office locations throughout Australia, New Zealand & Pacific. 
Is responsible to provide support service including the local area network, associated peripherals, cabling, operating/ business application software, Wide Area VPN and Internet connectivity to all offices.

Customers, Partners, Vendors


  • Area Director iT Operations, Sydney Area Office – Provides assistant support to Area Director iT Operations, Sydney Area Office
  • Sydney Area Office Associates – Provides iT support to all Company Owned and Managed Offices (COMO’s) and Above Property/Area Office Associates (whether based in Office or home based
  • Advises Associates on best practices and provides local customized documentation as needed.  Responds to problems and enhancement requests in a timely manner on an appropriate priority basis. Tracks problems and keeps Associates informed about progress and status of issues

Specific Responsibilities

    1. Business / Technical Knowledge – Understanding of the offices business needs, methodologies, strategies and upcoming projects.  Understands iT technology standards, platforms and direction. Maintains a working understanding of technology trends, as well is aware of systems development methods and tools that are available. 
    2. Support – Proactively and reactively maintains the health and integrity of all the offices IT infrastructure,
      including but not limited to:
  • Email. Desktop, Laptops, Servers, LAN infrastructure and Operating System Software– Administration and Maintenance for Tier 1 support.
    1. Problem Solving – Ensures problems are correctly reported, routed, tracked and resolved quickly with the business clients being informed of the situation at all times.
    2. Training – on the spot/ad hoc, writing procedures, and organizing outside vendors to undertake training
    3. Checklists – completes all establish checklists as and when required
    4. Working hours – 8.30am to 5.30pm (Monday to Friday). Some shared on-call support outside office hours to support Executives for tier 1 when traveling.
    5. Operations – Monitors computer and network operations performing onsite and offsite backup/recovery functions and maintaining disaster recovery plans.
    6. Technology Standards – Ensures current systems are in compliance with Company system standards.
    7. Communication – Provides applicable written communications to all the offices Associates from time to time.
    8. Ongoing configuration maintenance – Create disk images, performs maintenance that eliminates security risks, assures appropriate local area network system access and enables dissemination of duties.
    9. Policy and Procedures – Has read and understood applicable Company Policies and iT Standard Operating Procedures (SOPs) and other related material. Adheres to, communicates and enforces iT policies that protecting company hardware, software and other resources at the Offices.
    10. Aptitude – Customer oriented, organized and task management oriented. Able to juggle multiple tasks at one time. Able to communicate clearly with business partners.
    11. Backup – Provide shared responsibility for day to day, backup services when on training or vacation of the Hotel IT Manager. 
    12. Taskforce – Be available for Hotel IT Taskforce assignments during vacation periods or for new opening projects

Specific Skills Required

Task Force Participation – When available, associate may wish to take advantage of opportunities to advance growth through field activities.

Year of Experience Required

Work Experience - Information Technology related job experience, hospitality experience is beneficial.
Education - Requires minimum of a two-year degree from an accredited college/business/technical school (or the equivalent training/education in respective country). 

Additional Skills Desired

Language – Proficient level of English required written and verbal.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.