Marriott Careers

VP, Digital Innovation

Bethesda, Maryland
Sales and Marketing


Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Jul 09, 2018
Job Number 18001AL3
Job Category Sales and Marketing
Location Marriott International HQ, Bethesda, Maryland VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

The mission of the CX Innovation team is to deliver innovations that ensure our enterprise and brands are differentiated, relevant, and competitive.  We lead by discovering insights, developing concepts and developing prototypes for major initiatives and high profile projects. We collaborate with internal and external partners and monitor in-market performance of new initiatives to ensure the successful build and deployment of breakthrough concepts. Most of our projects are the intersection of physical, service and digital innovation. We are a part of the Customer Experience Discipline that focuses on driving customer-centricity throughout Marriott.
 
The Vice President, Digital Innovation serves as a key leader within the CX Innovation team focused on applying and evolving digital and technology innovation which connect service, the hotel environment and the digital, ultimately enabling connected and compelling consumer experiences at the property, portfolio and enterprise levels. This position will lead diverse projects with portfolio and enterprise impact, closely collaborating with the VP, Product & Service Innovation, as well as cross-disciplinary leaders and teams within and beyond BMSC. A key focus area will be leading a team of product managers, and bringing that expertise to design, develop and manage digital innovations. The role requires the ability to understand the diverse needs of stakeholders across the business, apply a deep understanding of emerging technologies, digital ux, market and consumer trends, coordinate team members while shepherding the innovation process from insights to concepts and prototypes.
 
This position plays a critical leadership role in delivering digital prototypes / products in response to enterprise business priorities for Marriott International.  Advances technology innovation by delivering new thinking and transformative experiences to solve difficult and complex business challenges for Marriott International.  Develops strategies and concepts for innovative digital solutions through delivery of prototyes to gain an understanding of how technologies will solve looming or current business challenges and opportunities. Collaborates in prioritizing technology and business project demand.  Identifies and collaborates with thought leaders, startups, venture capital firms, and digital leaders.
 
 
CANDIDATE PROFILE 
 
Education/Experience:
 
  • 10+ years of innovation, strategy, and/or technolgy design/product innovation/management experience incuding track record of:
    • Concepting/designing/delivering consumer driven experiences
    • Delivering business results, preferably at divisional and enterprise levels
    • Balancing strategic and financial implication with new innovations
    • Experience evaluating business trends and developing and successfully implementing new business programs and strategies.
    • Solid track record of business leadership
  • World Class experience in two or more of the following  - Innovation, Product/Service Design, Digital Product Management
     
     
  1. REQUIRED:
  • Strong leadership skills that inspire team confidence and respect.
  • Proficiency in human-centered design process (Design Thinking)
  • Excellent personnel management skills, with the ability to nurture the development of both creative and technical talent.
  • Proven ability to build and foster relationships.
  • Solid ability to manage multiple stakeholders and influence the direction of product design & development.
  • Ability to problem-solve and leverage resources to optimize department capabilities
  • Ability to present to internal and external audiences, as well as listen openly to feedback, with the end result of achieving the best work
     
    Technical & Creative Skills
  • Experience within a brand organization or design agency creating transactional products in a consumer-facing market, preferably with experience working on projects for the hospitality industry 
  • Effective project management skills with an ability to manage multiple projects simultaneously, develop accurate cost estimates, and manage to a budget
 
 
  • Ability to influence change and develop strong interpersonal relationships with team members, and key stakeholders
  • Proven ability to lead cross functional teams in support of specific business priorities
  • Track record creating profitable, operational, and cutting edge concepts and designs
  • Knowledge of security and privacy issues regarding data at the enterprise level
  • Skill and experience distilling a set of data and translating findings into innovative, profitable, executable, and operationally feasible solutions  
  • Proven track record of translating consumer needs into creative and profitable business programs, products, and/or practices
  • Experience leading projects to deliver against major initiatives.
  • Experience interpreting trends and research to design and implement innovative products and services that support brand vision
  • Experience managing projects through a highly matrixed and relationship-based organization
  • Team player that works well with counterparts from various functions/departments and has the ability to influence the work of counterparts without direct reporting accountability
  • Strong ability to manage multiple stakeholders
  • Must possess strong knowledge and practice of core principals in brand strategy, conceptual design, execution
  • Exceptional skill in problem solving and leveraging resources to optimize capabilities
  • Knowledge of cutting edge design solutions with an ability to pull inspiration from a variety of input streams
  • Exceptional ability to design new concepts
 
 
CORE WORK ACTIVITIES
 
        • Leads complex, enterprise-wide projects to develop digital/technology insights, strategy and innovation recommendations for highest priority business initiatives. 
        • Identifies and evaluates opportunities to prototype solutions; building financial business cases, strategic rationale and operational implications of the new opportunities.
  • Develops and champions innovation tools, methodologies, and approaches to cultivate ideas and opportunities that are more diverse, unique, drive quality and speed to market.
  • Leads Innovation team members to manage and deliver multiple projects for the organization; capabilities to include:
 
    • Framing, structuring and scoping complex and ambiguous business challenges
    • Conducting business/financial analysis to quantify opportunities and identify scalability
    • Gathering insights and fact base to inform potential opportunities and solutions
    • Synthesizing trends, consumer insights, competitive performance, MI analytics
    • Facilitate and conduct ideation sessions
    • Developing concepts and customer value propositions
    • Creating recommendations that can be delivered at the Senior Executive level
    • Design and deliver of proof of concept prototypes in market
 
  • Synthesizes external influences (macro-economic, consumer, competitive trends) with core business performance and stakeholder interests to develop new innovations that result in improved customer experience, revenue growth, strengthened competitive advantage.
  • Establishes a liaison relationship with leadership in key areas that are critical to developing successful new programs that impact multiple channels and functional areas.  Network of internal partners is established to gain cross-functional leadership perspectives and drive collaboration.  Functional areas may include:
    • Marketing
    • Brand
    • Digital
    • Global Operations
    • Continent Leadership
  • Serves as primary liaison for external innovation partners – establishing and cultivating relationships with leading technology innovators, providing insights and perspectives for evaluating and selecting partners and managing engagements to ensure delivery of innovative prototype recommendations
 
MANAGING OTHERS
  • Develops a highly functioning team of high caliber talent that makes a strong, positive impact on the organization.
  • Continuously improves team and job structures; establishes and enforces clear accountabilities
  • Hires, develops and retains diverse talent
  • Facilitates regular, ongoing communication in department (e.g., staff meetings).
  • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.
     
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.