Marriott Careers

Sales Administrator(6 months contract)

Asia/Pacif/Australia Region
Hong Kong S.A.R., Hong Kong

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date May 17, 2018
Job Number 18000WHY
Job Category Administrative
Location Asia/Pacif/Australia Region, Hong Kong S.A.R., Hong Kong VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?



The Sales Administrator, GSO Hong Kong supports the assigned GSO department leader and team by completing administrative responsibilities. Work involves coordination of on-going and nonrecurring projects such as travel management, meeting facilitation, and sales program/event coordination. This is a customer-facing role and will be the initial point of contact for customer inquiries and concerns.


Position is located in Hong Kong




Education and Experience Preferred

·       2-year degree from an accredited university in Secretarial Studies, Business Administration, Hotel and Restaurant Management, or related major OR a minimum of 2 years relevant work experience, required.

·       Strong preference for candidate who speaks English




Managing Work, Projects, and Policies

·       Assist managers in preparation of various reports and presentations.

·       Prepare correspondence, many times on behalf of the supervisor, to include typing of letters, memos, forms, policies and procedures, or personal correspondence.  Correspondence may be directed toward customers, owners, or senior level executives.

·       Edit and proofread written documents (e.g. daily logs, business letters, memoranda, reports, etc.) to ensure accuracy and completeness.

·       Assist with the coordination of company meetings and customer events by working directly with internal/external customers, outside vendors, and other administrative assistants.

·       Coordinate meetings and travel arrangements for the department leader, team members, and other customers, as requested.

·       Create and distribute travel itineraries, materials for meetings during travel, presentations, etc.

·       Prepare and submit monthly expense reports in an accurate and timely fashion

·       Manage the calendars of the department leader and other team members, as needed.

·       Attend, transcribe and distribute minutes, and participate in staff meetings, executive committee meeting and department meetings as needed.

·       Prepare and maintain department files.

·       Act as a receptionist for manager and, when necessary, other department members, providing assistance to callers as required.

·       Sort and distribute mail.

·       Execute office management functions (e.g. maintaining office supplies, arranging for IT/technical support, etc.)


Ensuring Exceptional Customer Service

·       Demonstrate a high level of customer service, professionalism, and confidentiality in all communications and actions.

·       Provide services that are above and beyond for customer satisfaction and retention.

·       Manage day-to-day operations, ensuring the quality standards consistently meet or exceed the expectations of the customers.

·       Attend meetings and communicate with department leader, team members, and peers in an effort to improve quality of service.


Demonstrating and Applying Discipline/Functional Knowledge

·       Use standard software applications such as MS Office, expense reporting system, travel management system, SFAWeb|CI/TY, ISAC, MRDW, etc. 

·       Act decisively to recover from mistakes. Know how to develop/propose/initiate solutions and when to involve a leader. 

·       Act independently to improve and increase skills and knowledge. 


Contributing to Teams

·       Navigate the MI organization to achieve collaboration by leveraging relationships and knowledge. 

·       Identify and cultivate relationships with key colleagues and stakeholders in other parts of the organization. 

·       Work effectively in a virtual team-based environment. 


Additional Responsibilities/Competencies

·       Express oneself clearly, concisely and effectively through written and verbal communications. 

·       Assist sales team (e.g. entering leads in SFAWeb|CI/TY, collecting competitor information, etc.) as needed.

·       Provide support to merchandising and/or reporting teams as needed.

·       Approach opportunities with a positive, open-mind.

·       Display creativity and innovation to identify opportunities to improve departmental processes and programs that will enhance team productivity and/or business results. 

·       Gain the confidence and trust of others through consistent demonstration of authenticity and ethical standards.

·       Reconcile departmental expense accounts, identify discrepancies, and prepare variance to budget summary, as needed.

·       Maintain confidentiality of proprietary materials and information. 

·       Perform special projects and other duties as assigned.






Building Relationships


Coworker Relationships

·       Builds strong working relationships.

·       Shares thoughts and feedback in a professional way.

·       Considers how own behavior impacts others.

·       Explains work in a way that encourages cooperation from others.


Customer Relationships

·       Shows an understanding of customer/stakeholder expectations.

·       Listens and responds to customers/stakeholders with empathy.

·       Builds rapport and trust with customers/stakeholders to promote loyalty.

·       Anticipates and quickly responds to customer/stakeholder requests or issues.

·       Explains policies in a way that helps customers/stakeholders understand.


Global Mindset

·       Helps others feel valued and included.

·       Works well with others regardless of their background or characteristics.

·       Models the Company culture of service, opportunity, respect, and fair treatment.

·       Acts when others are treated unfairly or are not valued and respected for their unique skills.

·       Listens to and acknowledges different ideas and viewpoints.


Generating Talent and Organizational Capability


Organizational Capability

·       Shows an understanding of how each role on the team contributes to the work.

·       Shows an understanding of goals, processes, and reporting relationships within the department.

·       Understands scope of own decisionmaking authority.


Talent Management

·       Provides, seeks, and acts on constructive feedback.

·       Shows an understanding of performance expectations.

·       Works with manager to set and prioritize developmental goals.

·       Builds relationships to attract top talent.

·       Participates in the hiring process and helps with onboarding new associates.





·       Stays calm and focused during stressful situations.

·       Asks questions to understand why change is happening.

·       Uses resources to help deal with change or challenges.


Communication and Professional Demeanor

·       Expresses ideas in a clear and concise way.

·       Actively listens and responds to others with understanding.

·       Appropriately interprets verbal and nonverbal behavior.

·       Displays professionalism and gains respect from others.


Problem Solving and Decision Making

·       Recognizes issues and makes suggestions to solve problems related to daily work.

·       Breaks complex issues into manageable parts.

·       Asks questions and gathers information before making a decision.

·       Identifies and considers alternatives and their possible impact before making decisions.

·       Makes decisions and takes action in a reasonable amount of time.


Learning and Applying Professional Expertise


Applied Learning

·       Sets career goals and identifies areas for development.

·       Uses available resources and challenging assignments to improve performance.

·       Shares own learnings and best practices with others.

·       Completes assigned training on time.


Business Acumen

·       Shows an understanding of how own work impacts Company and department performance.

·       Shows an understanding of the drivers of Company and department performance.

·       Identifies innovative ways to improve productivity and associate and customer/stakeholder satisfaction.


Technical Acumen

·       Performs technical and complex tasks and solves problems within area of expertise.

·       Models technical excellence and communicates the benefits of specific techniques in area of expertise.

·       Uses appropriate facilities, equipment, and materials to perform the job.

·       Follows current policies, procedures, and legal requirements.


Managing Execution


Building and Contributing to Teams

·       Works with team members to meet shared goals.

·       Shows an understanding of how the team contributes to broader success.

·       Shares with team members information needed to accomplish work.

·       Tells other team members when they are doing a good job.


Driving for Results

·       Takes responsibility for being innovative and delivering work that exceeds requirements.

·       Learns from mistakes.

·       Participates in setting goals for the team or department.

·       Looks ahead and lets manager know about possible challenges in completing assigned work.


Planning and Organizing

·       Keeps track of own current and future workload to make sure everything is completed on time.

·       Prioritizes own activities and makes adjustments when appropriate.

·       Asks for and uses available resources to complete work.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.