Marriott Careers

Manager, Planning & Transformation

London, United Kingdom
Rooms and Guest Services Operations

Job Description

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Posting Date Mar 23, 2018
Job Number 18000UJZ
Job Category Rooms and Guest Services Operations
Location Europe Office - London, London, Greater London VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

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The Manager, Planning and Transformation is a member of the Europe team that provides planning, transformation and business consultancy support to the senior leadership team and their disciplines. The Manager will support the Directors of Planning & Transformation in the planning and execution of key initiatives and projects for the disciplines in Europe, e.g., baseline assessments, growth strategies, transformations, integration, and pull-through of enterprise-wide strategies. The Manager will also contribute to continually improving and evolving the support services provided by the Planning and Transformation team through enhancements to processes, tools, and templates.
To be successful in this role, the candidate will need strong program management and communication skills. This role is offered on a 10-month fix-term basis. 
The primary responsibilities for this role include:
  • Support the Directors of Planning & Transformation in project management, analysis, and communications needed to enable successful delivery against the strategic priorities of Marriott International:
  • Analyze and summarize information
  • Prepare presentations and reports for various stakeholder meetings
  • Manage projects to accomplish key objectives for the respective disciplines
  • Develop project plans, manage project teams, identify and resolve issues and risks, provide timely updates to senior executives, facilitate project level meetings, manage project funds, and work collaboratively across the organization to produce results
  • Collaborate with other project teams within the continent to ensure best practices for project management, analysis and communications are followed and leveraged
  • Assist the disciplines to evaluate and analyze options and make recommendations of which processes or tools we should deploy to achieve the goals of the key initiatives
  • Supports with the logistics and preparations for all project meetings and materials
  • Track, monitor and report on progress of key projects/initiatives impacting the continent
  • Escalate risks and provides recommendations and support for mitigation efforts
  • Provide assistances to senior stakeholders as required
Success in this role requires a proven ability to analyze a complex set of data and to be able to communicate complex information in an actionable manner, to manage multiple projects at the same time, and a willingness to find innovative solutions to business problems.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

  • Minimum BA degree; MBA or relevant advanced degree preferred
  • Experience in a major consulting firm
  • 2-4 years of solid program/project management implementation experience
  • Expertise and proven track record in managing multifunctional initiatives
  • Proven success in introducing change to complex organizations
  • Experience using MS Excel and Powerpoint
  • Proven consulting experience supporting large scale transformations, preferably for globally branded organizations
  • Experience delivering project management tools, approaches, and methodologies
  • Experience with large integrations
  • 2+ years of hotel operations experience
  • Travel/hospitality/lodging industry experience
KNOWLEDGE & skills:
  • Expert written and verbal communication skills; listens to others and effectively comprehends information
  • Ability to develop “client-ready” presentation material and communicate effectively to broad range of stakeholders (including senior leaders and hotel associates)
  • Demonstrated experience working with and influencing cross-functional teams in a matrix organization
  • Strong service orientation, consulting skills, and ability to interface with senior business leaders
  • Strong program and project management skills
  • Strong presentation and facilitation skills with ability to articulate compelling ideas and drive dialogue
  • Ability to review deliverables for completeness, quality, and compliance with established standards
  • Proficiency with Microsoft Word, Excel, and PowerPoint applications
  • Ability to manage multiple work activities concurrently with minimal supervision
  • Ability to understand and adjust to changing priorities, circumstances, direction, and personal styles
  • Good decision making skills – able to recognize and research a problem, identify root causes and cost impact; and apply past experiences to identify alternative solutions
  • Able to build and maintain key internal customer and external client relationships by analyzing client needs through soliciting, evaluating and acting on client feedback
  • Ability to develop and maintain strong interpersonal relationships with team members, internal stakeholders and external constituents; and ability to influence change through these relationships
  • Ability to integrate and balance priorities, work activities and resources for the benefit of multiple key stakeholders
  • Ability to establish rapport with colleagues and work collaboratively in a team environment
  • Ability to coordinate with other internal departments


  • Collaborates and works well in a creative, team-based approach to accomplishing work
  • Active learner – able to enhance personal, professional, and business growth through new knowledge and experiences
  • Comfortable with complexity, ambiguity, and change
  • Highly organized and able to handle multiple priorities at any given point in time
  • Trustworthy with strong business integrity and ability to hold sensitive information in confidence
  • Persistent; drives ideas
  • Engages in fixing the problem
  • Analytical; makes decisions using data
  • Delivers results under difficult conditions
  • Problem solver
  • Effective listener
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.