Marriott Careers

Project Manager, Program Management Office, APAC

Hong Kong S.A.R., Hong Kong S.A.R.
Rooms and Guest Services Operations


Job Description

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Posting Date Mar 21, 2018
Job Number 18000TT6
Job Category Rooms and Guest Services Operations
Location Asia/Pacif/Australia Region, Hong Kong S.A.R., Hong Kong VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

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Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

JOB SUMMARY

 

The PMO team within Marriott International’s APAC Continent Operations department works on fast-paced, high-priority projects that are instrumental to our company’s exponential growth in the region. The Continent Operations is core to the organization, encompassing Rooms, Food & Beverage, Procurement, iT, Engineering, and Design Development Operations. The PMO team serves as the connective tissue within the Operations team to ensure alignment and progress on interdepartmental projects. Furthermore, the PMO team represents Operations in larger cross-functional projects. The nature of the PMO team’s projects range in scope across brand operations, innovation, strategic planning, and process improvement.

 

The PMO team is looking for a quick learner and self-starter who can lead and support projects from start to finish. This person should have equal parts left and right brain. Strong analytical skills and a keen attention to detail are essential. They should be able to develop project charters and Excel models with ease. At the same time, the candidate should also be intuitive and creative. Empathy is not optional. They need to know how to develop stakeholder relationships and solve problems creatively with out-of-the-box thinking, all the while keeping in mind the needs of the business.

 

CANDIDATE PROFILE

 

Education and Experience

·         4-year degree from an accredited university in Business Administration, Hotel Management, Design, Communications or related major

·         3-4 years’ experience in management consulting, hotel management, business analysis, or related professional areas

 

CORE WORK ACTIVITIES

 

Project framing and tracking

·         Develop project charters, timelines with key milestones and activities

·         Facilitating meetings with clear agendas and outstanding decisions

·         Partner with deployment leads to track progress on projects

·         Define success for each project with clear success metrics

 

Stakeholder management

·         Understand stakeholder needs across Continent, Area, and Property teams

·         Demonstrate high levels of emotional intelligence to understand motivations, resolve conflicts, and identify unarticulated needs

·         Take initiative to follow up with stakeholders who need to be informed about certain workstreams

·         Nuture stakeholder relationships with maturity and the utmost professionalism

·         Offers flexibility, patience, and an open-minded nature at all times

 

Communications

·         Deliver simple, yet effective presentations and memos

·         Practice principles of communications design – clearly shows information hierarchies on slides, balances text and visual content

·         Write concisely and persuasively to articulate burning platforms, critical outstanding decisions, and next steps

·         Note: Experience in Photoshop, Illustrator a plus

 

Data analysis

·         Create simple dashboards to summarize progress on key initiatives

·         Synthesize quantitative data to construct insights

·         Maintain perspective on project spend versus budget

·         Note: Experience in Access, SQL, VBA, and other data analysis tools a plus

 

Coordination support

·         Possess acute attention to detail and catch errors before deliverables are finalized

·         Serve as a gut check on initiatives before they are deployed to ensure they meet strategic objectives and serve the business

·         Set up calls, meetings as necessary to support larger project initiatives

 

 

MANAGEMENT COMPETENCIES

Leadership

·         Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. 

·         Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

·         Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

·         Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

·         Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

·         Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

·         Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

·         Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 

·         Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

·         Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

·         Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

·         Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

·         Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

·         Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

·         Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

o    Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

o    Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

o    Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

o    Reading Comprehension – Understands written sentences and paragraphs in work related documents.

o    Writing - Communicates effectively in writing as appropriate for the needs of the audience.