Marriott Careers

Sr. Systems Engineer - Network / Operations DMZ

Bethesda, Maryland
Information Technology


Job Description

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Posting Date Mar 22, 2018
Job Number 18000MCW
Job Category Information Technology
Location Marriott International HQ, Bethesda, Maryland VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

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JOB SUMMARY


The Sr. Systems Engineer – Network Operations DMZ serves as a Subject Matter Expert in a complex array of solutions to meet current and future user requirements. Reporting to the Director – Network Operations, the Sr. Systems Engineer – Network DMZ will have operational responsibility of Marriott’s global DMZ network, with a unwaivering focus on maintaining high availability and continuous service improvement. S/he will be immersed in solution development, design, engineering, integration, operation, and escalation support of network DMZ services. Partnering with architecture, engineering, security, operational and application experts, the Sr Systems Engineer – Network DMZ will develop, implement and maintain DMZ services, and provide monitoring, reporting, tuning and new automation functionalities for comprehensive solutions that meet and/or exceed Marriott’s network operational requirements.


 

Education and Experience

 
Required:
  • Undergraduate degree in an engineering or computer science discipline and/or equivalent experience/certification
  • 8+ years experience in information technology, with demonstrated engineering and/or operational expertise in the following network technical areas:
    • BGP routing protocols, MPLS, IPSEC, VRF, Cisco ASR
    • Network load balancing (F5 networks, LTM, GTM, SSL off-loading)
    • Checkpoint and Cisco Firewalls, IDS/IPS, WAF, zone security, URL/ application control and traffic filtering 
    • Network management tools such as NetQos, AppNeta, SolarWinds, NetMRI, InfoBlox IPAM, NetScout InfiniStream
    • Troubleshooting/diagnostic tools such as Wireshark, Netflow, tcpdump, and NetScout
  • Experience in the design, implementation or operational support of mission critical solutions in large scale environments and organizations
  • Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment
  • Demonstrated experience learning and applying new technologies to solve business needs
  • Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems
  • Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams
  • Strong attention to detail with an ability to operate effectively across multiple priorities
  • Demonstrated ability to perform independently as a member of a team and through cross functional initiatives
  • Ability to work during non-business hours as needed and on-call rotations
  • Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams
 
Preferred:
  • Experience in researching emerging technologies and trends, standards, and products
  • Experience in developing technology roadmaps and strategies
  • Experience in project definition and management
  • Strong knowledge of emerging tools, software, applications, and systems for attaining best-in-class IT technology across the enterprise
  • Demonstrated experience learning and applying new technologies to solve business needs
  • Excellent problem-solving skills working independently and through leading outcomes for cross functional teams
  • Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of platforms
  • Strong attention to detail with an ability to operate effectively across multiple priorities
  • Ability to perform independently as a member of a team and through cross functional initiatives
 

CORE WORK ACTIVITIES

  • Collaborates with engineering teams to develop network DMZ solutions with a focus on production integration
  • Leads high prirotiy incidents & provides guidance to L1 & L2 network support personnel and Service Providers
  • Accountable to perform L3 troubleshooting for network DMZ issues
  • Leads completion of project requests associated with DMZ infrastructure
  • Oversees lifecycle management of DMZ infrastructure and services, including capacity, health and performance management
  • Leads and performs continuous service improvement initiatives enhancing network DMZ availability for Marriott’s application services utilizing the global network
  • Performs business and technical analyses on the global DMZ environment and reports out to senior leadership
  • Performs project management functions associated with network DMZ infrastructure
  • Develops, maintains and updates operational Run Books, Knowledge Base articles, architectural designs and other artifacts associated with DMZ infrastructure and its association with Marriott’s Global Network, systems and applications 
  • Provides technical leadership, oversight, governance and direction for operational services related to Marriott’s Global DMZ network
  • Provides technical expertise to project team for successful project and change implementations
  • Determines customer requirements and works with sourced resources to develop solutions to meet them
  • Leads analysis of current environment for deficiencies and provides solutions
  • Provides input into lifecycle, improvement, and standardization strategies
  • Develops and generates periodic utilization reports to provide visibility to performance, capacity, availability and SLA management
  • Utilize capacity data to model future state planning with overall strategy and goals
  • Provides and presents status, analysis and reporting to internal stakeholders, Executive Management and Senior Leadership
  • Drive the objectives associated with Problem Management; such as customer communication and Root Cause Analysis reports
  • Trains and/or mentors other team members, and peers as appropriate
  • Identifies opportunities to enhance the service delivery, operations and continual service improvement processes
  • Identifies best in class software and hardware products to meet the needs of a world class development team
  • Develop implementation plans, test plans, and timelines for projects and tasks
 
Delivering Technology
  • Create and enhance administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures for employees, contractors and vendor engagements
  • Maintains a proper balance between business and operational risk
  • Management of daily infrastructure operations to ensure availability SLA is met for network services
  • Interfaces with stakeholders to establish requirements and formulate priorities for infrastructure projects
  • Leads/assists in configuration management
  • Works in a concerted effort with application development and engineering teams to resolve complex issues
  • Provides oversight, collaboration, provisioning, management and maintenance of technology products and service alternatives that improve the production services environment
  • Responsible for the establishment and continuous development of monitoring and alerting for all production environments
  • Develops internal processes and training to ensure team members have the needed skills and tools to support the production environments and deliver on project commitments
  • Performs complex quantitative and qualitative analyses for operational availability to promote a zero-defect environment
  • Facilitates achievement of expected deliverables and obligations of Services Providers
  • Leads/assists operational teams in system updates & upgrades
  • Provides consultation for routine and complex systems development
  • Ensures early warning to the business stakeholder executives regarding degraded or missed service levels
  • Coordinates with Plan and Build teams for deployment and production support activities
 

Service Provider Management

  • Ensures proper coordination with appropriate IT and vendor relations teams
  • Manages Service Providers with a focus on continuous service improvement and service evolution
  • Monitors, manages and leads Service Provider outcomes required to ensure operational availability and a zero-defect production environment
  • Consults with internal Service Management & external Service Providers on performance, business reporting, analytics metrics and business value dashboards
 
CORE COMPETENCIES

Leadership
  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.
  • Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution
  • Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
  • Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
  • Driving for Results - Sets high standards of performance for self-and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self-and/o others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Building Relationships
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
  • Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
Generating Talent and Organizational Capability
  • Developing Others - Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.
  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Learning and Applying Professional Expertise
  • Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
  • Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
    • Technical Intelligence: Knowledge and ability to define and apply appropriate technology to enhance business process
    • Development Methodologies: Knowledge of general stages of SDLC framework and the application tiers within the development space.
    • Information Security: Knowledge of the security considerations relevant within the development space, including industry best practices related to information security
 


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.