Marriott Careers

Sr. Systems Engineer - Application Automation

Bethesda, Maryland
Information Technology

Job Description

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Posting Date Apr 10, 2018
Job Number 18000MBU
Job Category Information Technology
Location Marriott International HQ, Bethesda, Maryland VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

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Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?


The Sr. Systems Engineer will be accountable for the delivery of application artifacts  in a consistant manner to production.  This person will be responcible for architecting, designing, and maintaining a CI/CD pipleline that spans lower level and production environments.  Some other names for this position are:  DevOps Engineer, Process Engineer, Workflow Engineer, Systems Engineer, or Automation Engineer.  A strong candidate will have either a Development background that translated into Operations or an Operations Engineer who has Development experience.   This role will work with Enterprise Architecture, Security, Development and Operations teams to help design applications that are fully automated through a documented workflow.   The objective of this position is to facilitate, through automation, the Delivery of code to our customers.. 



Education and Experience

  • Undergraduate degree in an engineering or computer science discipline and/or equivalent experience/certification
  • 8+ years experience in information technology
  • 8+ years’ experience with Linux ( RHEL, CentOS, Fedora ) including: user management, authentication and authorization ( LDAP, Kerberos, etc.. ),  Disk Management ( Partitioning, backups, LVM, hardware and software RAID ), software build ( make, cmake, GNU autoconf  and automake, gcc, libtool, RPM building a major plus ) , Network Interface Configuration ( Ethernet and Wireless ) , DNS/DHCP knowledge , Basic Knowledge of Networking Protocols, Switching and Routing, Understanding of SSL, Certificates, openSSH, openSSL libraries, Squid, etc.. 
  • Experience in the design, implementation or operational support of mission critical solutions in large scale environments and organizations
  • Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment
  • Demonstrated experience learning and applying new technologies to solve business needs
  • Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems
  • Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams
  • Strong attention to detail with an ability to operate effectively across multiple priorities
  • Demonstrated ability to perform independently as a member of a team and through cross functional initiatives
  • +5 years experience scripting (Bash, Perl, Python, Ruby, Groovy, etc) 
  • +5 years experience writing code in a major programing language or framework like Python, Ruby, Java, Go, Rust, etc.
  • +8 years experience with running web application servers such as Apache, Nginx, Tomcat, Node, WebSphere
  • +8 years operational experience supporting a 99.99% availability environment
  • Experience with global load balancing and web content acceleration (Akamai).
  • Experience with APM tools (Dynatrace, New Relic, App Dynamics, etc)
  • Jira administration experience (creating and managing workflows)
  • Excellent understanding of HTTP, HTTPS, TCP/IP and other web protocols.
  • Experience in Agile Methodology and Agile Engineering practices like TDD, BDD, Continuous Integration and Continuous Deployment
  • Experience in DevOps tools like GIT, JIRA, Jenkins, Confluence, SonarQube and Artifactory.
  • Experience with running Docker or Linux Containers in a production environment.
  • Experience with a PaaS solution such as Red Hat Open Shift, Pivotal Cloud Foundry, Docker Data Center, or Blue Mix
  • Good knowledge of UI concepts and framework - jQuery, HTML5, Responsive Design, JavaScript Frameworks
  • Great communication skills and knows how to work effectively within a diverse team
  • Excellent understanding of change management and testing requirements, techniques, and tools.
  • Ability to create constructive relationships, influence, and communicate (to project team, IT management, and non-technical staff).
  • Ability to lead complex, cross-functional problem-solving initiatives.
  • Ability to talk about a GIT branching strategy
  • Experience in researching emerging technologies and trends, standards, and products
  • Experience in developing technology roadmaps and strategies
  • Experience in project definition and management
  • Strong knowledge of emerging tools, software, applications, and systems for attaining best-in-class IT technology across the enterprise
  • Graduate degree in a technical/engineering discipline
  • Red Hat Open Shift or Docker Data Center experience
  • Issue/Bug Tracking/Wiki/Workflow admin experience with JIRA, Python Trac, Ruby Redmine, Perl Bugzilla, PHP Mediawiki, Confluence
  • DVCS/SCM admin experience with any of GIT, SVN. SVN, mercurial, Bitbucket, stash, work and branching strategies
  • Experience in waterfall and agile software methodologies
  • Technology leadership experience in an out-sourced environment
  • Developer turned Operations Engineer or Operations Engineer turned Developer
  • Ability to go through the workflow of code from code-commit to production.
  • Ability to diagram workflows and implement them in Jenkins.
  • One CI/CD project
  • Comfortable talking to Developers and Operations personnel.   This position will require meetings.


  • Provides technical leadership, oversight, governance and direction for services related to Marriott solution delivery
  • Provides technical expertise to project team for successful project and change implementations
  • Determines customer requirements and works with sourced resources to develop solutions to meet them
  • Leads analysis of current environment for deficiencies and provides solutions
  • Provides input into lifecycle, improvement, and standardization strategies
  • Develops and generates periodic utilization reports to provide visibility to performance, capacity, availability and SLA management
  • Utilize capacity data to model future state planning with overall strategy and goals
  • Provides and presents status, analysis and reporting to internal stakeholders, Executive Management and Senior Leadership
  • Drive the objectives associated with Problem Management; such as customer communication and Root Cause Analysis reports
  • Identifies opportunities to enhance the service delivery, operations and continual service improvement processes
  • Identifies best in class software and hardware products to meet the needs of a world class development team
  • Develop implementation plans, test plans, and timelines for projects and tasks
  • Trains and/or mentors other team members, and peers as appropriate
  • Provides financial input on department or project estimates, capital expenditures or other cost/resource estimates as requested
  • Identifies opportunities to enhance the service delivery processes.
  • Identifies best in class software and hardware products to meet the needs of a world class application development team
Delivering Technology
  • Create and enhance administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures for employees, contractors and vendor engagements
  • Maintains a proper balance between business and operational risk
  • Management of daily infrastructure operations to ensure availability SLA is met for storage services
  • Interfaces with stakeholders to establish requirements and formulate priorities for infrastructure projects
  • Leads/assists in configuration management
  • Works in a concerted effort with application development and engineering teams to resolve complex issues
  • Provides oversight, collaboration, provisioning, management and maintenance of technology products and service alternatives that improve the production services environment
  • Responsible for the establishment and continuous development of monitoring and alerting for all production environments
  • Develops internal processes and training to ensure team members have the needed skills and tools to support the production environments and deliver on project commitments
  • Performs complex quantitative and qualitative analyses for operational availability to promote a zero-defect environment
  • Facilitates achievement of expected deliverables and obligations of Services Providers
  • Leads/assists operational teams in system updates & upgrades
  • Provides consultation for routine and complex systems development
  • Ensures early warning to the business stakeholder executives regarding degraded or missed service levels
  • Coordinates with Plan and Build teams for deployment and production support activities
  • Accountable for the delivery of major initiatives and projects.
  • Performs more complex quantitative and qualitative analyses for service delivery processes and projects.
  • Facilitates achievement of expected deliverables and obligations of Services Providers
  • Validates and owns requirements that are presented to a Service Provider.
  • Ensures all projects follow the defined development and business case processes
  • Accountable for the coordination with appropriate Marriott IT and Service Provider teams
  • Provides consultation for routine and complex systems development
  • Manages the technical dependencies of projects and tracks to completion.
  • Ensure early warning to the business stakeholder executives regarding degraded or missed service levels
  • Coordinates with Build and Run teams for deployment and commercialization activities

Service Provider Management

  • Ensures proper coordination with appropriate IT and vendor relations teams
  • Manages Service Providers with a focus on continuous service improvement and service evolution
  • Monitors, manages and leads Service Provider outcomes required to ensure operational availability and a zero-defect production environment
  • Consults with internal Service Management & external Service Providers on performance, business reporting, analytics metrics and business value dashboards
  • Validates that Service Providers develop and manage respective aspects of a project.
  • Provides thought leadership on possible short term plans for the team to effectively utilize resources
  • Manages Service Provider expectations.
  • Monitors Service Provider outcomes
  • Reviews estimates of work effort for client project provided by Service Providers for accuracy
  • Facilitates timely resolution of service delivery problems and minimizes the impact to clients
  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.
  • Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution
  • Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
  • Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
  • Driving for Results - Sets high standards of performance for self-and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self-and/o others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Building Relationships
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
  • Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
Generating Talent and Organizational Capability
  • Developing Others - Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.
  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Learning and Applying Professional Expertise
  • Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
  • Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
    • Technical Intelligence: Knowledge and ability to define and apply appropriate technology to enhance business process
    • Development Methodologies: Knowledge of general stages of SDLC framework and the application tiers within the development space.
    • Information Security: Knowledge of the security considerations relevant within the development space, including industry best practices related to information security

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.