Marriott Careers

Casualty Claims, Unit Manager

Bethesda, Maryland
Finance and Accounting

Job Description

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Posting Date Mar 12, 2018
Job Number 18000KUZ
Job Category Finance and Accounting
Location Marriott International HQ, Bethesda, Maryland VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?


A Claims Unit Manager is responsible for overseeing the professional and administrative staff’s adjustment and disposition of self insured/administered casualty claims in multiple jurisdictions.  A Claims Supervisor will supervise and train adjusters, claims assistants and administrative support personnel to ensure high quality work.

  • Manage a staff of 3-6 personnel with active casualty claims assignments.
  • Monitor acceptable caseloads based on the jurisdiction(s), mix and complexity of Worker’s Compensation and General Liability cases.

Business Context

Describe in bullet format, the operational challenges and business issues that the individual in the position will face now and/or in the future.  Complex jurisdictional issues?  Complex customer situations?  Aggressive office goals?

Expected Contributions
  • Maintain primary responsibility for settlement decisions up to individual authority.
  • Assign, control and monitor staff investigations/dispositions to assure compliance with state laws/regulations and department policies and procedures.
  • Monitor and approve benefit, claims and expense payments to assure reasonableness, accuracy and timeliness.
  • Review unit transactions to assure proper procedure and prompt error corrections.
  • Oversee and manage unit Service Call Program.
  • Monitor and assess adequacy of reserves.
  • Ensure that claims are investigated promptly and that adjusters are taking statements as necessary to determine liability/compensability.
  • Ensure that adjusters evaluate damages and pay benefits as prescribed by law and/or Marriott policies and procedures.
  • Ensure that adjusters secure necessary documentation to facilitate timely loss adjustment and maintain primary responsibility for settlement decisions up to individual authority.
  • Ensure that adjusters complete and monitor timely WC payments/state filings. 
  • Ensure that adjusters monitor WC medical treatment with the goal of minimizing disability.  Consult Occupational Health Services as necessary.
  • Ensure that litigation cases are managed including controlling/directing outside attorneys, assisting in discovery/trial preparation and strategy.
  • Ensure that adjusters evaluate claims for potential third party or subrogation recovery.
  • Increased settlement authority beyond that of a Senior Adjuster.
  • Demonstrate commitment and support to the management team and department goals.
  • Train and develop staff.
  • Review staff performance using the Career Leadership System.
  • Conduct regular unit meetings to facilitate effective communication, idea generation and problem solving.
  • Comply with Marriott Casualty Claims Policy and Procedure Manual requirements.
  • Comply with Marriott’s Corporate Policy Manual.
  • Assist Regional Director/Operations Manager with personnel administration including interviewing, orientation and counseling.
  • Effectively utilize the iVOS System to manage all claims electronically.
  • Ensure timely entry of notes into VOS.
  • Participate in activities that foster teamwork and continuous quality improvement.
  • Advise Regional Director/Operations Manager of staff absences, schedules, appointments.
  • Advise Regional Director/Operations Manager of attorney/vendor/other visits and host accordingly.
  • Communicate with Regional Director/Operations Manager about upcoming trials and their resolution.
  • Discuss any significant issues with Regional Director/Operations Manager, i.e. I.D. rapes, deaths, outbreaks.
  • Advise Regional Director/Operations Manager of personnel issues/concerns.
  • Provide Regional Director/Operations Manager with a monthly statistical report within 5 days of receipt of the statistics.
  • Share all letters written to Mr. Marriott with Regional Director/Operations Manager and provide a copy of the letter with recommendations and follow up suggestions.
  • Manage staffing and LOA’s to assure quality work and continued work flow.


  • Minimum of 5 years claims adjusting experience.
Knowledge and Skills
  • Technically proficient with commendable (P)(SP) or exceptional (K) ratings.
  • Maintain confidentiality.
  • Ability to manage multiple priorities and projects simultaneously.
  • Ability to acquire and maintain relationships with associates, customers (internal & external), vendors.
  • Possess good technical knowledge of civil laws and state workers’ compensation statutes.
  • Demonstrate ability to meet quality and production standards.
  • Demonstrate leadership, teamwork and management skills.
  • Provide technical knowledge and direction, including litigation case management training and support.
  • Effective reasoning and decision making skills.
  • Effective influence skills.
  • Strong negotiation skills.
  • Strong organization skills.
  • Ability to prioritize work.
  • Ability to meet deadlines and follow up in a timely manner.
  • Good communication skills (verbal, listening, writing), including the ability to deliver difficult messages to customers, claimants and/or peers.
  • Good investigation skills.
  • Advanced knowledge of claims process.
  • Strong computer skills.
  • Ability to work well in a team, providing assistance to fellow associates and representing the mission of the unit, department or region.
  • Possess a willingness to accept and respond to constructive criticism.
  • Present oneself with a positive, professional demeanor.
  • Communicate often with supervisor keeping him/her informed.
  • Show dependability.

Education or Certification

  • Bachelors Degree.
  • Certification from various Claims seminars.
  • Associate in Risk Management or Associate in Claims (preferred).

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.