Marriott Careers

Mgr-Quality Assurance

Cork, Ireland
Sales and Marketing

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Mar 09, 2018
Job Number 18000FUM
Job Category Sales and Marketing
Location Cork GRSCC, Cork, Cork VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

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Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?


Provides oversight and accountability for Quality Assurance (QA) Specialists. Ensures adherence to agreed standards by overseeing QA calibration across sites, meets productivity and output targets through workload and staff management, and implements strategic initiatives within the EMEA and Global QA CoE.  Examples of these could be maintaining a library of sample best-in-class contact types, developing guidelines for Supervisor coaching, or managing Request for Review process.  Responsible for monitoring trends and differences from QA Evaluation results, and works with  QA CoE leadership and site leaders to improve program.  

Managing Work, Projects, and Policies

·         Coordinates and implements work and projects as assigned.

·         Generates and provides accurate and timely results in the form of reports, presentations, etc.

·         Analyzes information and evaluates results to choose the best solution and solve problems.

·         Develops specific goals and plans to prioritize, organize, and accomplish work.

·         Sets and tracks goal progress for self and others.

·         Monitors the work of others to ensure it is completed on time and meets expectations.

·         Provides direction and assistance to other organizational units’ policies and procedures, and efficient control and utilization of resources.


Leading Team

·         Creates a team environment that encourages accountability, high standards, and innovation.

·         Leads specific team while assisting with meeting or exceeding department goals.

·         Makes sure others understand performance expectations.

·         Leads a multi-lingual, international team of associates, ensuring effective communications tactics are used

·         Ensures that goals are being translated to the team as they relate to tracking and productivity.

·         Creates and nurtures an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

·         Understands employee and develops plans to address need areas and expand on the strengths.

·         Provides the team with the capabilities needed to meet or exceed expectations.

·         Leads by example demonstrating self-confidence, energy and enthusiasm.


Conducting Human Resources Activities

·         Acts proactively when dealing with employee concerns.

·         Extends professionalism and courtesy to employees at all times.

·         Communicates/updates all goals and results with employees.

·         Meets regularly with staff on a one-to-one basis.

·         Establishes and maintains open, collaborative relationships with employees.

·         Solicits employee feedback.

·         Interviews job candidates and assists in making hiring decisions.

·         Ensures orientations for new team members are thorough and completed in a timely fashion.

·         Observes behaviors of employees and provides coaching to individuals.


Additional Responsibilities

·         Provides information to supervisors, co-workers, and subordinates by telephone, skype, e-mail, or in person in a timely manner.

·         Manages group or interpersonal conflict.

·         Informs and/or updates executives, peers, and subordinates on relevant information in a timely manner.

·         Manages time effectively and conducts activities in an organized manner.

·         Presents ideas, expectations and information in a concise, organized manner.

·         Uses problem solving methodology for decision making and follow up.

·         Performs other reasonable duties as assigned by Director

·         Leads by example demonstrating self-confidence, energy and enthusiasm.



Education and Experience

  • Supervisory excellence
  • Leadership experience within the Quality realm preferred
  • May need language expertise
  • Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.