Marriott Careers

Vice President BMSC Planning & Services, Asia Pacific

Hong Kong S.A.R., Hong Kong S.A.R.
Sales and Marketing

Job Description

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Posting Date Feb 05, 2018
Job Number 18000D1E
Job Category Sales and Marketing
Location Asia/Pacif/Australia Region, Hong Kong S.A.R., Hong Kong VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

The Vice President, BMSC Consulting Services, Asia Pacific is a key member of the BMSC Continent Planning & Services organization that provides consulting, advisory and operational support to the Chief Sales & Marketing Officers (CSMO) and the leadership team. The primary responsibilities of this role are to 1) ensure Continent BMSC team enables, activates and executes the CSMO vision and priorities 2) develops and maintains a high performing + collaborative team culture with high associate engagement and 3) leadership of key processes + tools + resources that support the Continent BMSC functions (training, incentives, communication platforms, MBOs). BMSC Planning & Services team supports and operates across the full lifecycle of projects, from assessment of early “white space” opportunities to the development of complex programs.  This leader thinks creatively and practically to develop strategic plans and to oversee efforts designed to facilitate support and execution of BMSC initiatives globally.  This position will directly lead the team responsible for engaging stakeholders to develop and execute the Continent’s strategic initiatives that will enable successful delivery against the strategic priorities of Marriott International. 
Specifically, this role will lead a portfolio of services, including:
  • Consulting & Field Support, i.e. Shared Services efforts, Performance management platforms
  • Integration, Innovation & Growth strategy, i.e. “Big Rocks”, Alibaba Joint Venture, Loyalty Partnership Strategy etc.
  • Continent & Marketing Planning Efforts, i.e. VPT Planning, Continent LRP meetings
  • Communications + Change Management, i.e. manage and support internal communications, town halls, off sites, etc.
  • Training Design & Delivery, i.e. managing and localizing of Training Content and Delivery
The position will be responsible for managing a team of approx. 15 plus FTEs, with direct reports across all the above areas. In addition to managing the day to day responsibilities for the Planning & Services capabilities, the position will be responsible for coaching and mentoring new leaders and team members. Given the complexity of diverse geography, multiple languages and the growth, the position will also partner with the CSMO to enable the BMSC Leadership Team by building the right foundational organizational and leadership elements.
Education and Experience Required
  • 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
  • 10+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance
  • 12+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance
Experience Preferred
  • Prior experience leading the planning and execution of strategic projects and initiatives in one or more BMSC areas (e.g., Brand, Marketing, Sales etc.).
Managing Projects and Priorities
  • Provides direction and assistance to team regarding consultancy projects for marketing leaders. Determines priorities and identifies timelines and necessary resources to ensure active engagement and on-time completion of all discipline initiatives.
  • Partners with stakeholders and direct reports to establish project governance structure timelines/milestones.
  • Obtains alignment with BMSC leadership and oversees efforts, including developing plans and deliverables, identifying opportunities, securing required funding, responding to resource needs, reporting on the process/progress to senior management, and resolving/raising issues where appropriate.
  • Provides recommendations to improve the effectiveness of processes or programs.
  • Leads assessment work to inform project prioritization and funding to achieve most effective pull-through of marketing initiatives. 
  • Defines specific goals and plans to prioritize, organize, and accomplish work for self and direct reports.
  • Supports achievement of performance goals, budget goals, team goals, etc.
  • Guides on-going financial and business analysis support to BMSC leadership to support strategic decision making using the appropriate approaches, systems and resources.
  • Delivers presentations related to the strategic roadmap development and execution to senior management and other key stakeholders (e.g., owners, associates, customers).
  • Actively engages internal partners (e.g. change management and communications, human resources, legal) to prepare content for communication materials as needed for deployment of marketing initiatives. 


Managing Responsibilities with Stakeholders

  • Develops and maintains effective relationships with both internal and external stakeholders across all BMSC disciplines globally with primary accountability to Marketing executives.  Fosters a positive climate to build effective teams that are committed to organizational goals and initiatives.
  • Assists direct reports with building and maintaining stakeholder relationships as business partnerships. 
  • Updates stakeholders on key initiative wins and opportunities, responds to concerns, and solicits feedback.  Engages leadership to develop and execute action plans to address gaps.
  • Continually reviews stakeholder feedback to identify and communicate current and future consultancy and project management resource needs of internal and external customers.  Partners with BMSC Planning & Services leadership team to address gaps, provide process recommendations, and/or develop broader program solutions.


Managing and Conducting Human Resources Activities

  • Continuously improves team and job structures and ensures clear leadership accountabilities are in place.
  • Hires, develops, and retains diverse talent that makes a strong, positive impact on the organization. 
  • Builds teams with the appropriate mix of talent and skills to drive innovation and performance. Identifies talents of direct reports, and assists with their growth and development plans.
  • Facilitates regular, ongoing communication in department (e.g., staff meetings).
  • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.
  • Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
  • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
  • Performs other reasonable duties as required for the position.




  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.
  • Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
    Managing Execution
  • Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
  • Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
    Building Relationships
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
  • Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
    Generating Talent and Organizational Capability
  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
  • Talent Management - Provides guidance & feedback to help individuals develop & strengthen skills & abilities needed to accomplish objectives.
    Learning and Applying Professional Expertise
  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
    • Demonstrates working knowledge of discipline-specific systems, tools, and business practices.
  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
    • Basic Computer Skills - Uses basic computer hardware and software (e.g., PCs, word processing software, internet browsers).
    • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
    • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
    • Reading Comprehension - Understands written sentences and paragraphs in work related documents.
    • Writing - Communicates effectively in writing as appropriate for the needs of the audience.


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.