Marriott Careers
Director, Hotel Openings – BMSC (Singapore Base)
Job Description
Job Number 18000BNH
Job Category Rooms and Guest Services Operations
Location , , VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management
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At least 10 years of hotel experiences or knowledge of under Sales & Marketing or Revenue departments
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Experience in providing a team direction and performing responsibilities via influencing ability
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Possesses substantial knowledge in Microsoft Office programs as well as the ability to navigate quickly through these programs to help produce results in a timely manner
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Possess excellent project management skills and ability to independently manage multiple projects and competing priorities.
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Ability to lead a remote team
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Must have exceptional communication, negotiation and mediation skills; is able to articulate compelling ideas
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Develops and maintains effective relationships with both internal and external stakeholders; influences without direct authority
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Strong verbal, computer and written communication skills
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Approximately 70% travel required
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Bachelor degree in hotel management, culinary arts or related field or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired
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Strategizes team initiatives and focus areas to align with the business goals of the hotels, markets and regions being supported
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Collaborates and consults with hotel stakeholders on the team support and processes to identify areas of improvement
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Consults with AVPs & BMSC discipline leader and other internal stakeholders to identify trends, successes and areas of opportunity
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Reacts to changing market, hotel and team dynamics to support the team’s success and distribution of workload/assignments
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Identifies trends, gaps or patterns in business processes and lead strategies to improve product quality, service delivery and financial performance
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Support long term team and department goals and strategiesBusiness Functions Goals
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Supports BMSC leaders in building the Pre-Opening Sales & Marketing PDP plan, including extensive/market intelligence research on hotel positioning, market share, competitive pricing and business mix at least 10-12 months prior to opening
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Supports AVP/GM on finalizing BMSC pre-opening budget
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Guides hotel leaders through BMSC Critical Path and ensure deadlines are met
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Supports hotel with all segment opportunities during pre-opening phase (Corporate, Group, Aircrew/Contract and Catering, OTA)
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Responsible for communication to Marriott GSO network and Account Management teams (including Clusters) prior to Sales Leader being onboard
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Ensures RFP’s for Special Corporate opportunities for pre-opening hotels are completed or communicated and supports in-market customer interaction for key accounts
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Support system activation activities and hotel available to sell
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BMSC On-boarding training to GM, sales, marketing and revenue management team
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Support hotels in securing integrated marketing creative, media and public relations agencies, as well as finalizing all campaign materials
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Support opening announcement press release, public relations photography and new opening special offers
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Primary resource for AVP/GM for developing BMSC Team manning guides, recommended structures
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Manages critical projects for sales, revenue and marketing disciplines which assist the pre-opening hotel in the initial operational phases
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Provides on property support if required by GM/AVP
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Provides a full handover to sales, marketing and revenue leaders three (3) months prior to opening, as well as assist in the hotel countdown process when necessary
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Conduct Post Opening Audit and ensure all tasks complete on timeManaging Execution/Building Relationship
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Work closely with Operations/Development and other disciplines to develop, implement and sustains various communication plans to drive awareness and support of the hotel openings team, including owner communication
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Educates department on brand updates and discipline specific initiatives that will assist team with the opening support process.
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Manage relationship and partnership with training and sustainability team to obtain successful openings to include scheduling and needs of hotels. Ensure strong support, education and communication between operations/BMSC team and training team
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Provides proactive guidance and direction, communicates next steps, and assists with organized process flow via use of effective technology for a remote team
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Serves as escalation point-of-contact for properties, above property leaders and opening managers
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Facilitates and leads department meetings, calls, webinars, training sessions, etc.
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Possess strong interpersonal, communication and platform skills
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Ability to work from a centralized/remote location via the use of technology
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Demonstration of leadership skills, particularly regarding planning and execution
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Solid project management competence and skills
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Comfortable working with multiple functions in BMSC areas
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Is customer-focused
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Maintain excellent consensus-building, persuasion, and communication skills (written and verbal); able to collaborate effectively with General Managers and Key Stakeholders. Ability to positively influence without direct authority
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Solid organizational and analytical skills for planning, coordinating and monitoring project work
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Demonstrate leadership by example
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Exhibit effective public speaking and presentations skills
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Present ideas, expectations and information in a concise, well-organized way
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Actively support the development, training and mentoring of associates
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Successfully manage in a culturally diverse environment
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Demonstrate self-motivation, energy and enthusiasm
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Demonstrate personal integrity, manage time well, and maintain a professional appearance
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Effectively communicate to several levels of the organization
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Negotiate issue resolution with key stakeholders
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Exhibit effective listening skills and willingness to resolve issues in a positive manner; encourage diversity of ideas
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Skills to negotiate a win-win outcome