Marriott Careers

Director, Hotel Openings – BMSC (Singapore Base)

Rooms and Guest Services Operations

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Jan 31, 2018
Job Number 18000BNH
Job Category Rooms and Guest Services Operations
Location , , VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

The Director, Hotel Openings BMSC is key member of the APEC Pre Opening team as well as a key member of the BMSC. The Director will lead the overall sustainability and success of the Hotel Openings team, including financial success as well as the partnership with Hotel Leadership and Area, Regional and Continent stakeholders. The Director- Hotel Openings BMSC will lead overall team strategies and will be accountable for the team’s long term results. This position will also be responsible for managing at least 20 hotel Sales and Marketing openings, conversions or acquisitions across all brands. In addition, responsibilities will include partnering with designated business, brand and operations representatives to ensure the openings team is well trained on current initiatives and standards, and communicating such recommendations during their support of opening hotels and accounts.
  • At least 10 years of hotel experiences or knowledge of under Sales & Marketing or Revenue departments
  • Experience in providing a team direction and performing responsibilities via influencing ability
  • Possesses substantial knowledge in Microsoft Office programs as well as the ability to navigate quickly through these programs to help produce results in a timely manner
  • Possess excellent project management skills and ability to independently manage multiple projects and competing priorities.
  • Ability to lead a remote team
  • Must have exceptional communication, negotiation and mediation skills; is able to articulate compelling ideas
  • Develops and maintains effective relationships with both internal and external stakeholders; influences without direct authority
  • Strong verbal, computer and written communication skills
  • Approximately 70% travel required
  • Bachelor degree in hotel management, culinary arts or related field or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired
Strategic Leadership
  • Strategizes team initiatives and focus areas to align with the business goals of the hotels, markets and regions being supported
  • Collaborates and consults with hotel stakeholders on the team support and processes to identify areas of improvement
  • Consults with AVPs & BMSC discipline leader and other internal stakeholders to identify trends, successes and areas of opportunity
  • Reacts to changing market, hotel and team dynamics to support the team’s success and distribution of workload/assignments
  • Identifies trends, gaps or patterns in business processes and lead strategies to improve product quality, service delivery and financial performance
  • Support long term team and department goals and strategies
    Business Functions Goals
  • Supports BMSC leaders in building the Pre-Opening Sales & Marketing PDP plan, including extensive/market intelligence research on hotel positioning, market share, competitive pricing and business mix at least 10-12 months prior to opening
  • Supports AVP/GM on finalizing BMSC pre-opening budget
  • Guides hotel leaders through BMSC Critical Path and ensure deadlines are met
  • Supports hotel with all segment opportunities during pre-opening phase (Corporate, Group, Aircrew/Contract and Catering, OTA)
  • Responsible for communication to Marriott GSO network and Account Management teams (including Clusters) prior to Sales Leader being onboard
  • Ensures RFP’s for Special Corporate opportunities for pre-opening hotels are completed or communicated and supports in-market customer interaction for key accounts
  • Support system activation activities and hotel available to sell
  • BMSC On-boarding training to GM, sales, marketing and revenue management team
  • Support hotels in securing integrated marketing creative, media and public relations agencies, as well as finalizing all campaign materials
  • Support opening announcement press release, public relations photography and new opening special offers
  • Primary resource for AVP/GM for developing BMSC Team manning guides, recommended structures
  • Manages critical projects for sales, revenue and marketing disciplines which assist the pre-opening hotel in the initial operational phases
  • Provides on property support if required by GM/AVP
  • Provides a full handover to sales, marketing and revenue leaders three (3) months prior to opening, as well as assist in the hotel countdown process when necessary
  • Conduct Post Opening Audit and ensure all tasks complete on time
    Managing Execution/Building Relationship
  • Work closely with Operations/Development and other disciplines to develop, implement and sustains various communication plans to drive awareness and support of the hotel openings team, including owner communication
  • Educates department on brand updates and discipline specific initiatives that will assist team with the opening support process. 
  • Manage relationship and partnership with training and sustainability team to obtain successful openings to include scheduling and needs of hotels.  Ensure strong support, education and communication between operations/BMSC team and training team
  • Provides proactive guidance and direction, communicates next steps, and assists with organized process flow via use of effective technology for a remote team
  • Serves as escalation point-of-contact for properties, above property leaders and opening managers
  • Facilitates and leads department meetings, calls, webinars, training sessions, etc.
  • Possess strong interpersonal, communication and platform skills
  • Ability to work from a centralized/remote location via the use of technology
  • Demonstration of leadership skills, particularly regarding planning and execution
  • Solid project management competence and skills
  • Comfortable working with multiple functions in BMSC areas
  • Is customer-focused
  • Maintain excellent consensus-building, persuasion, and communication skills (written and verbal); able to collaborate effectively with General Managers and Key Stakeholders.  Ability to positively influence without direct authority
  • Solid organizational and analytical skills for planning, coordinating and monitoring project work
  • Demonstrate leadership by example
  • Exhibit effective public speaking and presentations skills
  • Present ideas, expectations and information in a concise, well-organized way
  • Actively support the development, training and mentoring of associates
  • Successfully manage in a culturally diverse environment
  • Demonstrate self-motivation, energy and enthusiasm
  • Demonstrate personal integrity, manage time well, and maintain a professional appearance
  • Effectively communicate to several levels of the organization
  • Negotiate issue resolution with key stakeholders
  • Exhibit effective listening skills and willingness to resolve issues in a positive manner; encourage diversity of ideas
  • Skills to negotiate a win-win outcome
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.