Marriott Careers

Manager, Revenue Management Integration (Fixed Term until Dec 2018)

London, United Kingdom
Revenue Management

Job Description

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Posting Date Jan 26, 2018
Job Number 180009V3
Job Category Revenue Management
Location Europe Office - London, London, Greater London VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

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The Revenue Management Integration (RMI) role works closely with the Europe Revenue Management Operations Leadership team to support and manage planning and execution of integration-related activities in 2018. Integration activities encompass and are not limited to, transitioning former Starwood branded hotels on to the Marriott systems. This position will also provide support to all hotels in the European portfolio as required, from a revenue management operations and systems perspective. The RMI will assist with training on tools, systems, and may be required to travel to provide in-person support to revenue leaders who need additional integration support.
This position has a limited contract period until Dec 31, 2018, since it is a project-based support role during the 2018 Integration activities. 
The Manager, Revenue Management Integration provides support within the operational areas of Revenue Management for Europe.
  • Location requirements:  The location of this position is flexible within Europe.
  • Language Requirements:  High proficiency (speaking, reading and writing) in English is required.
  • Travel Requirements:  There is a up to 50% business travel required.
  • Three or more years of revenue management; lodging/hospitality industry experience preferred.
  • Strong working knowledge of current revenue management tools and techniques across both former Starwood and Marriott hotels.
  • Excellent knowledge in both the technical and strategic processes of Revenue Management
  • Strong working knowledge of current data analysis tools and techniques
  • Demonstrated ability to take large volumes of complex information and present it in a clear and concise manner.
  • Develops and maintains strong relationships with a broad group of stakeholders to foster trust and influence key decisions.
  • Able to translate business needs into actions; ensures that all work is completed effectively; solves problems and monitors the progress of work against schedules and budgets; maintains high performance standards.
  • Excellent communication skills
Education and Professional Certification:
  • Bachelor’s degree preferred
key RESPONSIBILITies/Expected Contibutions
  • Support to review RM training content and give feedback
  • Support to review the language translation for RM training content and give feedback
  • Training of others on Marriott’s Revenue Management Systems and Processes during the transition period, proactive working with hotels to ensure that training content has been understood and RM teams are able to implement processes and work with systems after conversion
  • Check with RM teams in hotels and complexes after conversion time, that they are able to adhere to systems and business processes, if needed give additional training support
  • Act as a link between RM teams in complexes and hotels and Europe Revenue Management Operations Team to ensure smooth conversion
  • Support during conversion time in the command center to help on urgent RM issue and solve them with RM teams and reach out to Europe RM Ops Team if further support is needed.
  • Support with over the shoulder support for the HPP set up workshops in June and August to answer questions on set up and support RM teams with correct set up and rate loading
  • Support the Europe RM Ops team with implementation of solutions for Project edge case hotels
  • Special projects, including ad hoc requests for information, support and recommendations relative to Revenue Management initiatives
  • Work with hotels and complexes and ensure that they adhere to all tasks and milestones on the land-it task list for Revenue Management, e.g. systems clean up, support with audit reviews, communication to hotels and execution
  • Support the communications efforts for Revenue Management ensuring appropriate, timely, and effective communications are on-going.
  • Support Continent Analysis Team during the Business Planning Process – co-ordinate systems, tools and guidance to hotels
  • One Yield V2 capabilities – ensure that RM associates in the Continent fully understand, and make maximum use of, functionality to drive superior results and meet Regional & Global System Adoptions Goals
  • Champion excellence in business ethics and integrity, social responsibility, cross-cultural effectiveness, and associate engagement.
  • Perform other duties as needed.
  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.
  • Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution
  • Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
  • Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Building Relationships
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
  • Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
Generating Talent and Organizational Capability
  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
  • Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
  • Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
  • Strategy Knowledge - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specific strategic work challenges.
  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
    • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
    • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
    • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
    • Reading Comprehension - Understands written sentences and paragraphs in work related documents.
    • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.