Marriott Careers

Manager, Change Management and Communications (Fixed-Term)

London, United Kingdom
Sales and Marketing

Job Description

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Posting Date Mar 19, 2018
Job Number 1800063X
Job Category Sales and Marketing
Location Europe Office - London, London, Greater London VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

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The Manager, Change Management and Communications will be responsible for working within the Planning & Transformation team to support the change and communications needs as part of the integration efforts.  Primary responsibilities include developing and delivering communications to support Marriott’s hotel operations in Europe inclusive of all lodging segments and brands and across all continent divisions.
The individual should be comfortable leveraging standard tools and best practices from prior experience to best meet project needs. The work requires the individual to be highly adaptable to change, work within tight timelines, and manage multiple priorities.
This role is offered on a 12-month fix-term contract to support the Integration work for Europe.
  • The role will ensure consistency in voice and pull-through of key messaging related to integration
  • The position will play a key role in drafting and developing communications, messages, presentations, announcements etc. for the Europe integration efforts
  • The role will collaborate with key stakeholders to ensure internal channels are active and relevant and provide creative thinking to optimize all internal channels and create updated content accordingly
  • The individual will partner with the directors and project leads in the team to organise and help to facilitate working sessions, focus groups and other meetings
  • The role will draft and consolidate reports and subsequent actions ensuring follow up to completion as required
  • Perform other duties as assigned to meet business needs.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

  • Excellent written and verbal communications skills
  • 2-4 year’s internal communications and corporate communications experience, preferably within the travel / hospitality sector
  • Internal communications experience preferred
  • Experience and ability to manage the interests and demands of multiple stakeholders
  • Experience in a major consulting firm
  • Experience with large integrations
  • 2+ years of hotel operations experience
  • Travel/hospitality/lodging industry experience
  • Experience with graphic design and multi-media production a plus
  • European working experience a plus
  • Excellent written, verbal, and listening skills; listens to others and effectively comprehends information
  • Ability to develop “client-ready” presentation material to communicate effectively to a broad range of stakeholders (including senior leaders and hotel associates)
  • Strong communications skills with ability to articulate compelling ideas
  • Proficiency with Microsoft Word, Excel, and PowerPoint applications
  • Ability to manage multiple work activities concurrently with minimal supervision
  • Ability to understand and adjust to changing priorities, circumstances, direction, and personal styles
  • Ability to develop and maintain strong interpersonal relationships with team members, internal stakeholders and external constituents
  • Ability to integrate and balance priorities, work activities and resources for the benefit of multiple key stakeholders
  • Ability to successfully handle many diverse projects and constituencies simultaneously
  • Ability to establish rapport with colleagues and work collaboratively in a team environment
  • Ability to coordinate with other internal departments



  • Collaborates and works well in a creative, team-based approach to accomplishing work
  • Active learner – able to enhance personal, professional, and business growth through new knowledge and experiences
  • Comfortable with complexity, ambiguity, and change
  • Highly organized and able to handle multiple priorities at any given point in time
  • Trustworthy with strong business integrity and ability to hold sensitive information in confidence
  • Delivers results under difficult conditions
  • Effective listener
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.