Global Revenue Management Operations Specialist (Temporary Role till Mar 31st 2019)
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Job Number 17002TZV
Job Category Revenue Management
Location Starwood CCC-Guangzhou, Guangzhou, China VIEW ON MAP
Position Type Non-Management/Hourly
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This role is responsible for providing quality opening support, documentation, and training for the Revenue Management team for a new build or conversion property. The role is primarily responsible for Starwood properties in China; however, could be extended to other properties in the APEC division. The position will require knowledge of Galaxy/Opera and Valhalla Portal to ensure new properties are loaded into the Rate Generator Tool as well as Valhalla Portal (RAD Lite process) to enable a property to successfully sell in our Channels in the timelines agreed upon. In addition the position will be responsible for ensuring a successful conversion to IPS (RAD process).
The role will require training of Valhalla Portal/Opera/Galaxy systems, preparation of training materials, and interaction with the properties Revenue Managers/DORMs to ensure that each hotel has a successful conversion.
This position will require interaction with technology, Corporate business users, new and existing hotels, NBT and Revenue Management teams.
•Conversion of New Properties
•Actively coordinate and conduct new property conversions through the RAD Lite and RAD process, taking ownership of pre-work with completing a detailed workbook, remote training, and follow up.
•Business support during the RAD Lite and RAD conversions working closely with the IT Conversion team and the property/NBT team
•Reporting technical issues to the business and technical teams, troubleshooting technical and procedural issues, working closely with IT to resolve issues, and ensure a smooth transition for each hotel moving through the conversion process.
•Ensure seamless hand off to the Revenue Management teams for support for the property Revenue Manager
•Attend Regular meetings to discuss the New builds/conversions property timelines and to ensure continuous collaboration with IT
•Ensure Global processes and standardization
Training and Training Materials
•Responsible for training of Valhalla Portal functions with a focus on Rates, Inventory, Availability and Statusing. Contribute to the development of effective training materials for all new builds and transition hotels integrating any new enhancements to the systems that impact the training. Work closely with Global Revenue Management Team and the divisional RM Leadership group to ensure that Starwood Revenue Management standards and procedures are properly implemented.
•Participate in rollout of Starwood Global projects when expertise is needed.
In addition to performance of the essential functions, this position may be required to perform a combination of business support functions, with the percentage of time performing each function to be determined by the manager based upon the particular requirements or need of the business.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills and abilities.
•Must possess strong organization skills; handling multiple tasks adeptly, prioritizing correctly and managing time well
•Strong track record working in hotel/complex Revenue Management position
•Excellent written/spoken communication skills with training/presentation experience a plus
•Must possess strong attention to detail and hands-on
•Team player with strong interpersonal skills, self-confidence, energy and enthusiasm
•Ability to develop and deliver effective presentations
•Present ideas, expectations and information in a concise, well-organized way
•Ability to perform well under pressure
•Ability to “think outside the box” in problem solving and make customer focused decisions in a timely manner
•Use effective listening skills
•Must possess computer skills, including, but not limited to, Microsoft Excel, PowerPoint, Microsoft Word. Experience with the following hotel systems a plus (Galaxy, Opera).
College Degree required.
Three years in hotel reservations or front office operations is required with a minimum of 12 months of Revenue Management or related discipline experience
Experience with New Openings preferred
Minimum two years Training experience