Marriott Careers

Technical Analyst

Shanghai, China
Information Technology

Job Description

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Posting Date Jan 31, 2018
Job Number 170020MQ
Job Category Information Technology
Location Shanghai Area Office, Shanghai, China VIEW ON MAP
Brand Corporate
Schedule Full-time
Position Type Non-Management/Hourly

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Provide assistance to Senior iT Manager, Continent Office. Provides efficient customer-oriented application and infrastructure services that creates a positive business impact by maximizing the effective use of technology systems at the Hong Kong Continent Office.
Is responsible to provide support service including the local area network, associated peripherals, cabling, operating/ business application software, Wide Area VPN and Internet connectivity to the above mentioned offices.
Specific Responsibility:
  • Business / Technical Knowledge – Understanding of the offices business needs, methodologies, strategies and upcoming projects.  Understands iT technology standards, platforms and direction. Maintains a working understanding of technology trends, as well is aware of systems development methods and tools that are available. 
  • Support – Proactively and reactively maintains the health and integrity of all the offices IT infrastructure,
    including but not limited to:
  • Email. Desktop, Laptops, Servers, LAN infrastructure and Operating System Software– Administration and Maintenance for Tier 1 support.
  • Problem Solving – Ensures problems are correctly reported, routed, tracked and resolved quickly with the business clients being informed of the situation at all times.
  • Training – on the spot/ad hoc, writing procedures, and organizing outside vendors to undertake training
  • Checklists – completes all establish checklists as and when required
  • Working hours – 8.00am to 5.00pm (Monday to Friday). Some shared on-call support outside office hours to support Executives for tier 1 when traveling.
  • Operations – Monitors computer and network operations performing onsite and offsite backup/recovery functions and maintaining disaster recovery plans.
  • Technology Standards – Ensures current systems are in compliance with Company system standards.
  • Communication – Provides applicable written communications to all the offices Associates from time to time.
  • Ongoing configuration maintenance – Create disk images, performs maintenance that eliminates security risks, assures appropriate local area network system access and enables dissemination of duties.
  • Policy and Procedures – Has read and understood applicable Company Policies and iT Standard Operating Procedures (SOPs) and other related material. Adheres to, communicates and enforces iT policies that protecting company hardware, software and other resources at the Offices.
  • Aptitude – Customer oriented, organized and task management oriented. Able to juggle multiple tasks at one time. Able to communicate clearly with business partners.
  • Backup – Provide shared responsibility for day to day, backup services when on training or vacation of the Regional Office Systems Manager. 
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

Job Summary
     Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. Train/instruct users in proper use and security of all systems. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors/technicians. Analyze, recommend, and implement process improvements. Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment/systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Plan, coordinate, and implement network security measures. Provide end-user support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe.
     Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests' service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers/Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.